Site Totals

61162 Questions Answered 267 Categories

No power to my 5G Internet Gateway

I have had my 5G Home Internet for a few months and it has been working great until yesterday. It shut off around noon and now there is no power to the modem. I have unplugged everything and replugged it back in and still no power, no lights, thus no wifi. Any suggestions on why the modem just died.

Comments

Cang_Household

Is there power in the power outlet?

If so, did you smell anything burning?

NiaSch26

This has happened to me twice now. The first time it was dead for almost a week and then magically powered up. The second time, it had no power for almost 12 hrs. Now it’s back on and working just fine. Spoke with Verizon on the phone and through chat with no explanation or solution. I just left box plugged in and waited for a miracle and it happened. Very strange

MooniePie

For 2 years now, this happens every time I unplug or if our power goes out. Box will NEVER come back on. I leave it plugged then 6 to 24 hours later it magically comes on. Very frustrating and not right to do this to paying customers,

Jenn60

This is my experience, first time I did all the troubleshooting, left it plugged in and it was on the next day. This time still waiting. Verizon support has been disappointing. I have an appointment for a callback

Verizon_Support

We understand the importance of staying connected. Be on the lookout for a private message for more assistance.

-Joe

Child Item