5G Home Internet (Archive)
WAN disconnected multiple times per day
I am experiencing WAN disconnects several times per day if not more for the last 12 days. I have been sent a new router, which has not solved anything. A technician came by to look at my circuit and they thought the issue was a faulty power cable from the ONT. that was replaced and I am in no better shape. I am at wits end…
I can’t redeem my $200 Verizon Gift Card
I switch over to Verizon WiFi in September 2023. The technician that came to install my WiFi told me that there was an ongoing offer for a $200 gift card or other offers. I received and email for the offers available and I wanted to choose the $200 but I wasn’t able to select it until December 2023. Okay fine, December…
How do i change the password on my router
I'd like to change the password on my router
Wrong IP address on 5G Home Internet router
My Verizon 5G Home Internet router came pre-programmed with a Louisiana IP address and I live in Alabama. It wouldn’t be a problem except that live streaming tv gets messed up (news and weather) because of the confused location on YouTube TV. I can fix it temporarily but YouTube TV wants to eventually change the location…
How to enable 2.4GHz
I don't understand how to en able 2.4GHz for devices that don't support 5g
Slow speeds and disconnects on 5g home internet
I purchased 5 home internet in 2022 and had a large gateway (LVSKIHP). This internet was amazing and getting over 1000mbps! That gateway had a hardware issue and it was replaced with a new one (LV65) that now has to connect to a router. The signal is absolutely horrible and we are paying for home plus internet. We are…
Can’t redeem offer
I’m trying to redeem the Amazon gift card for the Home Internet deal that I signed up for. These are the steps it tells me in order to redeem it. * Sign in to your My Verizon account. * Find the “Exclusive Home offers” tile under "Make the most of your plans" and click it to get started. * Choose your desired offer and…
Wrong location
With Verizon 5g'. giving the wrong location, I have been blacked out of 3 more teams on MLB.TV. Might have to move back to Spectrum.
Collections
I returned my 5G box, because it was sold to me as comparable to my Roadrunner service, which runs at 300+Mbps. The 5G box rarely broke 20Mbps and maxed out at about 50Mbps. I later saw that this is the expected max speed. I was completely misled on this. And even though I returned my box within 30 days, you all are…
G3100 is capped to 100 Mbps no matter what
We have a G3100 router that no longer gives us the speeds appropriate for a gigabit internet plan. We have tried multiple ethernet cables, reboots, factory resets, unplugging the battery, and fiddling with settings on the router. Even a call with a technician today was not enough as minutes after the call ended, the 100…
5G Home Internet IP Address Issues
I got 5G Home Internet in late July and have had issues with a dynamic IP Address outside of my state which causes playback issues with my YouTube TV account. I contacted customer service and was told that Verizon couldn't do anything about this problem. However, my brother in law has T-Mobile Home Internet and they were…
Verizon $200 Rebate Gift Card for Switching to 5G Home Internet
Is anyone else experiencing any redeeming their $200 Verizon Gift Card? I have tried since the option became available last month, January 2024, and have not been able to redeem it. I have contacted customer service several times to make them aware of the issue. I have tried redeeming the rebate from my phone app, internet…
Address no longer available for Verizon Home Services
Our address showed availability for 5G Home Internet 2-3 months ago. I went as far as placing everything in my cart during the order process. Then decided to wait and do some additional research, as we typically only get LTE on our phones inside our home and I wasn’t sure how that would work. I went online to look into it…
Door To Door Solicitors
Multiple times a week your door to door people come to my door, ignore the no soliciting sign, ring the bell, often wake me. Make it stop. I'll never use your service because of it and am considering changing wireless providers now too.
5G Home Internet Speeds in the Evening
I've had 5g home internet since Nov 2023. In the morning, I can reach speeds of 300mbps. At 8pm, the speeds are as low as 2mbps (99% slower). If I run a speedtest on my Verizon cell phone on the cell network at 8pm (right next to my computer), I'll get speeds around 100mbps. I understand that speeds can decrease in the…
Install Tech took modem and now being billed for equipment not returned
* Long story short I was told my home internet equipment was outdated (less than a year old from Verizon) was given the new equipment at the store and came home to schedule a tech to come out and install due to it being mounted on the outside of my house and a box inside the house. Tech came out February 22 I was at work…
Hulu Live - IP address issues
Recently switched to 5G home internet. So far been very happy - with one exception. I’ve been having problems with my Hulu live tv account “thinking” that I am not home and affecting my local and regional channels. I researched and learned that it is due to Verizon using a dynamic IP address. Since Hulu reads the IP…
No power to my 5G Internet Gateway
I have had my 5G Home Internet for a few months and it has been working great until yesterday. It shut off around noon and now there is no power to the modem. I have unplugged everything and replugged it back in and still no power, no lights, thus no wifi. Any suggestions on why the modem just died.
no “Exclusive Home offers” tile under "Make the most of your plans"
I got this email from Verizon: Thanks for making the switch to Verizon Home Internet. We’re happy to let you know that your purchase makes you eligible for a Amazon Echo Show 10 or $200 Amazon.com Gift Card.* Redeem your Amazon Echo Show 10 or $200 Amazon.com Gift Card offer within 60 days. Here’s how: Sign in to your My…
Need help redeeming incentives
Hello, After I signed up for 5G, just after Christmas , I received two emails to redeem the incentives - an Xbox and a $200 gift card. The emails had links and step by step instructions to redeem. The tiles never showed up in my account. I’ve spent hours with customer service in chat and on the phone. They tell me the same…
PlayStation 5 w/ PlayStation Portal.
I've been struggling with the PlayStation Portal device for several weeks now and I need some outside help. The Problem: My Playstation Portal (sold on Verizon's store) will not connect to my PS5 when the portal is using my iphone 15's Personal Hotspot function. The Context: I have Verizon 5g home internet and my…
5g home internet speed
Has anyone found a fix to the extremely slow 5g home internet speed. Like other posts in the forum, my home internet was good for the past year but starting in November I have been getting very slow internet speeds. I have had my modem replace and have called customer service multiple times. I’ve moved my modem all over…
Verizon Welcome Bonus Promotion
On April 1, 2024, I received a letter via email from Verizon stating "Hi Valued verizon customer, Great news - your reward is on its way. We'll send it to you via email within seven to ten business days. What's your status? For your convenience, you can track the status of your reward at any time. Simply log in to your My…
5G Home no longer getting 5G service at my address
After verifying Verizon 5G service at my address, I switched my cell phones and home internet to Verizon. And life was pretty good. I averaged about 250 Mbps on phone and 5G home over Verizon's 5G network. A little faster during the day, a little slower in the evening, but always over 150 Mbps. Fast forward a few months. I…
Where did my 10 yr price guarantee go?
When I signed up for Home internet I received the 10 year price guarantee ... I even have a screen shot of it on my account. Now my account shows a two year guarentee instead. have other users found the same?
CR1000 and Netgear Orbi
We are upgrading our router as we had one of the old ActionTec routers. That one was plugged into an Orbi mesh system. I would like to do the same with the new CR1000 but cannot find any instructions on Verizon's website to do that. I did find instructions on how to do it for the old ActionTec and then older Gateway…
IP Passthrough very slow
Hey, I have Verizon Home Internet using their internet gateway model WNC-CR200A. I also have a Orbi mesh system. Whenever I enable my gateway into IP Passthrough my speeds significantly drop. Even with a laptop or desktop PC plugged directly into the Gateway, my max speeds are 25 Mbps. Speed test with the Orbi connected is…
5G Home Internet connection
Has anyone had an issue with their # 5G Home Internet dropping connection For the first 6 months, I had no issues with my 5G Home Internet here in Houston, TX. The last 2 weeks, my connection has been completely unreliable. The connection will drop randomly for 1-2 minutes at a time. Sometimes it's once an hour, sometimes…
Need 5G Home Internet Return Kit - Never received
I have not received a return kit. I canceled the service 11 days days ago. Return policy states I will be charged if I do not return the kit within 30 days after cancellation of service. I’ve yet to see a return kit or a label or an address for return. How do I return this equipment. I do not want to be charged for no…
IPv4 not working on 5g home internet
My 5G home router has been rendered useless and no number of reboots will correct the issue. If I go into router diagnostics and use IPv4 ping and ping www.google.com it fails. However if I use IPv6 ping and ping google is works fine. The system says everything is fine and connected and things partially work. Like I can do…