I spoke w/ a tech on 7/13/23 with assistance about my 5G Home Internet. After a few questions and testing, I was advise they would send me a Extender. I followed up today (7/18/23) and I am being advised the order was cancelled and not approved. I received no notification and requested to speak with a manager. I was told I would receive a call back w/in 2 to 4 hours. Which would have been prior to 9pm est close of business. It is now 10:55pm est and I have not received a call.
What should be my next step for resolution. Any suggestions on who I should call or email that would be responsive?
