There is a tree within the easement of my home that has large branches laying and bending utility wires. I have called the power company and there powered lines are on the other side of the road. I chat with a Verizon rep and she seemed very confused thinking it was the service to my house (although I explicitly said this was NOT the case ). She said a Service Tech would be out Sunday; no one showed up. I am in a bind here, tree companies won't touch the branches because they're laying on wires and Verizon says they don't remove wires. These Verizon wires serve multiple communities and neighborhoods. How would Verizon handle this if a tree comes down and knocks out service to hundreds of people? It sounds as if Verizon only cares about the immediate, not the preventative approach...
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