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Issues with Our Bill - $25 Dollar Loyalty Discount

All,

My wife an I have been having multiple issues over the last few months getting a $25 Dollar loyalty discount applied to our bill that was promised to us back in May. We just completed our 4th call on the subject (We've spent probably close to 6 hours on the phone) and every time we think that we have fixed the issue, the next bill comes out and does not feature the discount and whomever we speak to never seems to know anything. We have reference numbers from our previous conversations in which we were told that we would get this discount yet no one knows how to help us. This is very frustrating.

Has anyone had this issue? If so, how do we resolve this once and for all! PLEASE HELP!!!!

Comments

Verizon_Support

We value your loyalty, and we want to make sure that you receive all discounts you are eligible for. We've contacted you via Private Note to continue assisting you.~Geo

Reznar

I have this exact same issue as well! Was promised loyalty discount of $25 for 1 year and never shows on the bill when it comes out. Same thing, I have confirmation numbers and emails and texts stating it would be. So then you have to call and are on the phone for over an hour each time while they play games and act like they are confused, or straight out lie, to try and frustrate you so you give up.

Verizon_Support

Hello, Reznar, we certainly appreciate your loyalty over the years and want to help with the discount you were promised. So we can best assist, we will be reaching out via Private Message.

-Lauren

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