Tonight, I received a text from Verizon telling me to make a payment. Why did I get this message? I am on autopay. If you did not get a payment, it is YOUR FAULT! I suspect this is a Verizon policy to force me to change my password because you clearly allowed a breach of your system and now want ME, a customer, to fix it for you. This problem cannot be solved by a computer voice. I doubt that it can be solved by at least two layers of your customer service reps. In the end, I'm certain, you will not admit what you are doing. I am interested in your excuse for manipulating and lying to customers. When I used my Verizon app to find out what you are doing, you FORCED ME TO CHANGE MY PASSWORD AGAINST MY WILL. You allowed your system to get hacked, I do not work for you, you fix it. Your computer FORCED ME TO SIGN IN THREE TIMES and on the fourth I refused. I want someone who pretends to be in charge of customer service to call me. You have my information. I spend thousands on my Verizon services every year. That will not continue if I do not get a phone call with an answer and an apology.
