Hello - The eSIM from my device was removed and I am unable to reactivate and/or reinstall. Additionally, all other devices on account have disappeared and it now logs me in “Guest” .
The “Call Us” and “We’ll call you” options are available but when clicked the dialog says:
“The activity you are trying to perform is currently unavailable. Please try again later.”
The “Chat” option looks to be disabled.
In a last ditch effort I purchased a prepaid plan to at least have a means to contact you all, but after trying to activate the prepaid eSIM I was notified it was already activated as well as registered on MyVerizon.
Figured I try the the app as well but a dialog populated saying my account was restricted and I should use the website instead.
May I have someone’s help please?
