Hello, we recently moved into a new house. We call toward the end of July to setup internet and the rep said it was not problem as we were in the footprint on July 1 a technician came to our house and said the only way he could give us service was to run a wire through 3 neighbors front yards, across a public hiking trial, and then through 50 yards of woods. I thought he was joking, as I pointed out not only the safety hazard this would cause across a public hiking trail but also maybe illegal. He said I need to get a dig team out to go under the road, the box is right across the street. He left and then verizon just cancelled my service request. I called again to setup service August 3rd and was assured that a dig team would be out prior to our appoint on August 10th. No one has been out as of today (August 8th) so I called and sure enough they cancelled the dig team. I don't understand what's going on. Verizon believes my house is ready for service but the technicians they send out cannot setup service without a dig or engineering team running the cable. I have probably spent 8 hours on the phone with Verizon the last two weeks and still cannot get the right people out. Has anyone else had these problems? Have you tried another provider? How about Xfinity? My zip is 20906. Thanks
