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Gizmo watch 3 not receiving calls

rama43016

I just upgraded 2 lines to Gizmo watch 3. Both the watches are not receiving calls from iPhone's from the approved contact list. The watch rings couple of times and then the call fails. Sometimes there is message announcement 902. Both the watches can receive calls from Android OS phones. Outgoing calls are also working fine. I spent couple hours with support but they were of not any help. Anyone had similar issues? How was it fixed? At this time I am thinking if the issue is not resolved I may have to return the watches.

Comments

Verizon_Support

That is indeed an odd behavior for the Gizmo Watch 3, rama43016. I know if I had Gizmo Watches for my children, whom are still too young, that I would want them to work with my iPhone. We're here to help get this working. Please be on the lookout for a private note from us.

-Joseph

Strobrn5

I am having a similar problem with my daughters watch and my husbands iPhone. Was any solution found to fix this?

Verizon_Support

Strobrn5, I'm sorry you've been having trouble with a GizmoWatch and one of your lines. We can help troubleshoot that together, and have sent a Private Note.

-John

Verizon_Support

Strobrn5, please enable Private Note/Messaging please on your account, so we can assist you.

-John

rama43016

I am working with the Gizmo Team. It's been over 3 months and they are still not able to resolve it. Not sure if they have any resolution.

Tkmom4

My daughter’s watch is not making or receiving calls. Please contact me to fix the issue. Thanks

Verizon_Support

Hey Tkmom4, I know how important it is for your daughter's watch to be working. I would be just as concerned if my childrens watches stopped working as well. We're here to help. Can you tell me more about what happen when you try to call her watch? What about when she tries to call you from the watch? When did this first start happening?

-Joseph

Mzbiegien

Wish I would have seen this post before we bought the watch as well. My daughter can’t answer our calls and the automatic answer feature doesn’t work. It just says “call failed” after two rings.

Mzbiegien

Haven’t seen anyone above post an update about potential resolution, but wanted to do so for others viewing this. The watch (Gizmo 3) did a software update while charging overnight, that now allows our daughter to answer our calls on her watch and allows for the “auto-answer calls” feature to work.

The update also now allows her to compose her own texts on her watch, rather than just select from a preset list. So if you are having the “call fail” issue AND the watch only allows for preset texts, then it is likely the watch needs a simple software update.

Verizon_Support

Hello, Mzbiegien. Help is here as we don't want you to regret getting the watch for your child. Have you set up the Gizmo Hub? Do you see any info or error codes there for the watch?

-Natasha

AAH4

My son’s Gizmo 2 watch that he’s had for 5 months isn’t able to receive or make phone calls. Texts used to work but now only work occasionally without warning. So disappointed with this product!

Verizon_Support

As a father myself, I know how important it is to be able to keep in contact with my kids, AAH4. I am here to help with your son's Gizmo Watch. I'd like to start by gathering some additional details. When did this issue first start happening? What happens when you try to call him, or he tries to call out? Any changes with the device before this started?

-Joseph

MHinahon

We have the same issue with both of our daughter's Gizmo 3 watches. I've tried troubleshooting it on my own by turning the watches off and on, and turning on the automatic pick up but it still will not recieve any calls. whenever we call thier number, it rings 2x then an automated voice says "the number you dialed is busy at this time, please try and call again later".

Edit: The devices can recieve and send out text messages and can call out but we cannot call it.

Verizon_Support

We're here to help with your concern. Were any changes made to the device before this started? ~Peter

MHinahon

No changes that I recall besides the regular updates. So far the watches can call each other up but its does not ring when I call it from my phone and gives us that voice message that the line is busy and call again later when its not.

Verizon_Support

Thank you for the insights. Have you tried to restart or any other troubleshooting steps? Please tap on the link below to review common issues and fixes, and let us know how it goes.

https://www.verizon.com/support/verizon-gizmo-watch-3/#popular

~Maria

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