We closed our Verizon Fios account with a credit balance and received a debit card with the balance amount. We successfully activated and registered the debit card last week. Since then, we have tried to use the card at a gas station, hardware store, drug store and online. Declined every time. I have contacted customer service twice. First time I was told I had to wait 30 minutes between swiping the debit card for the transaction to go through. That makes zero sense. Btw, I did wait 30 minutes between swiping - declined. Second time I was told I had to wait one business day before using the card again before the transaction could go through. Again, this makes zero sense. This is our money. This feels wrong. Is Verizon intentionally making it difficult so people give up?
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