Just got the gateway box 2 days ago. It keeps blinking white, then stops altogether ( no lights). It does occasionally stay on. So my internet goes on and off. The support through the text box hasn’t given any help. Any suggestions??
We're sorry to read that you've been having issues with your service, we'll be glad to help out. We'll be sending you a private note to better assist you.
~Freddy
#5G Home @vzw_customer_support
I may have a similar problem. I have an ASK-NCQ1338FA running on firmware 222656. I have had it for about 2 weeks. It works fine most of the time. However, it sometimes would go down between midnight and early morning. All the devices are still connected but there is no internet. I would need to unplug it and plug it back in. Then it would work again.
I have talked to customer service and tech support. Noone seems to have the answer. I even tried factory resetting and it didn't help either. Very frustrating. Can someone please help?
Thanks.
