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LTE Network Extender has wrong Time Zone

My LTE Network Extender tells all connected devices that they are in EDT when we are really in CDT. I've gone into Web Admin and set both settings to CDT, then saved those, then rebooted the LTE Network Extender. All connected devices still show EDT--which is the incorrect timezone.

Comments

jav6

@AmishCellPhone
wrote:
My LTE Network Extender tells all connected devices that they are in EDT when we are really in CDT. I've gone into Web Admin and set both settings to CDT, then saved those, then rebooted the LTE Network Extender. All connected devices still show EDT--which is the incorrect timezone.

This related thread has a post suggesting the extender may be getting its time zone from the router it is connected to. What time zone is configured in your router?

https://community.verizon.com/t5/LTE-Home-Internet/Extender-Time-Zone-Can-t-be-changed/td-p/1708020#:~:text=Two%20Verizon%20reps%20claim%20that%20the%20extender%20is,central%20time%20zone%20and%20this%20cannot%20be%20changed.

vzw_customer_support

Thank you for reaching out. We're sorry to read that you're having issues with your extender. Have you made any other changes to the extender recently? When did this start?

~Freddy

vzw_customer_support

Hello, courtesy follow up regarding your LTE Network Extender dilemma. Our goal is to offer the support you need. Please answer the following questions:

What recent changes have you made to the Network Extender? When did this problem start (did it ever work)? Any other issues with the device?

~Gilbert

mijazam

I am having the same issue. Been on with support numerous times with no resolution. I am in central time, admin console has central time, device randomly serves up New York Eastern Time

vzw_customer_support

We're sorry to read that you've been having issues with your extender, we'll be glad to look into this. To better assist you, we will be sending you a private note.

~Freddy

mhmiller21

I have 2 of these devices and no matter what I set in the settings it always serves up Central Time when it should be Eastern. This has been an ongoing issue for probably 2 years.

vzw_customer_support

Hello, being on top of your account is vital, especially if you are having Network Extender issues.

You can always check out more information on this device through our Network Extender FAQs: https://www.verizon.com/support/4g-lte-network-extender-faqs/.

We sent you a Private Note. Please reply at your earliest convenience.

~Gilbert

Fritzobrien

I am having the same issue. It just started about a week ago. I have narrowed it down to the extender. As soon as the extender is turned off, the time zone on the devices is correct. I changed the time zones on the extender admin page, but that does not seem to fix the issue. As soon as we connect to the extender our time zones show Denver which is incorrect. Any help is appreciated.

vzw_customer_support

Hey there, Fritzobrien, thanks for those additional details. We know it's important for your devices to show the correct time zone. So we can better assist, we will be reaching out via Private Message.

-Lauren

jroof

We have been experiencing the same issue for some time now. We have tried changing the time zone in Admin, but that has no impact on the issue. This is particularly bad for us because it changes the time zone from Eastern to Central, causing any alarm to go off one hour late. If this can't be fixed, then Verizon needs to provide customers with an upgrade path or better cell coverage in their area. I've been a Verizon customer for 20+ years. This may be the issue that makes me start looking at other providers. Cell service at our house is terrible without the LTE extender and we live in a highly populated area.

vzw_customer_support

@jroof
wrote: We have been experiencing the same issue for some time now. We have tried changing the time zone in Admin, but that has no impact on the issue. This is particularly bad for us because it changes the time zone from Eastern to Central, causing any alarm to go off one hour late. If this can't be fixed, then Verizon needs to provide customers with an upgrade path or better cell coverage in their area. I've been a Verizon customer for 20+ years. This may be the issue that makes me start looking at other providers. Cell service at our house is terrible without the LTE extender and we live in a highly populated area.

jroof, being with us for 20-years is important, and it'd be disheartening to see that change over a time zone issue. So I can get a better sense of the issue, can you share with me where this incorrect time zone is displaying? Is the wrong time zone showing up on any other devices?

-John

jasonsmith616

Same issue on multiple extenders. I am in eastern and they cause all devices to display Chicago time. Web admin settings are set to eastern. Going on for some time with no resolution.

jasonsmith616

I was finally able to get this issue resolved. You must get in touch with Verizon engineers. That is the only way to change the time zone as they do not allow the end user to change. It must be done on the back end by the engineers.

jav6

@jasonsmith616
wrote:
I was finally able to get this issue resolved. You must get in touch with Verizon engineers. That is the only way to change the time zone as they do not allow the end user to change. It must be done on the back end by the engineers.

And just how were you able to get in touch with a Verizon engineer?

vzw_customer_support

Hello jasonsmith616! If other steps already mentioned have not helped you can correct this by turning off Automatic Time Zone and manually selecting the correct time zone in the settings of the phone. The exact steps through the phone Settings can vary by the model of the phone. If you do need steps for a particular phone please let us know what model of phone you are using.

-Josh

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