I have had disney bundle for the last 2 years, I tried to log in to disney plus and to hulu and it's asking me to restart or upgrade my subscription and pay for it and it's included in my plan. Any idea on how to reactivate this?
Thank you for reaching out about your troubles with logging into your Hulu and Disney accounts. I know with Hulu I have occasionally seen the option to restore purchase but then below that there is an option to "Log In". Are you trying to access these on your tv or through the mobile app?
-Melissa
I’ve attempted a few calls to support about this but nobody seems to have an answer for me. The only account that lets me log in still is ESPN, Hulu doesn’t believe the account exists anymore and Disney+ has the same restart subscription message with no option to choose the Verizon plan. On the last call they even pulled in Disney support and neither of them could figure it out.
I know my household would be in turmoil if Disney+ wasn't working, jd135. This is certainly odd that ESPN+ still works, but not the others. We definitely want to help take a look into this. Please be on the lookout for a private note from us, so we can better assist.
-Joseph
The exact same thing happened to me a few days ago. Been working for years - and then all of a sudden it's asking me to "resubscribe" and add a credit card. I didn't change my email or my passwords or my Verizon plan. It doesn't matter if I'm on the TV, my phone or iPad - all the same message to re-subscribe. ESPN+ worked an extra day more than Hulu and Disney+, but now all three of them are asking me to re-subscribe.
This is BEYOND frustrating. Talked via chat with a rep for about an hour when it first happened who told me to make sure all my passwords were the same - which they were - and we eventually got disconnected.
I do not have the time to investigate. Any help would be appreciated.
zuzulee1, I'm sorry to hear you've had so much trouble with the Disney+ Bundle items. It's important we figure out what's going on, so you can keep benefiting from that bundle, and enjoy the value those combined services bring. I'm sending a Private Note so we can look further.
-John
We're here to help. Let us know if you need assistance. ~Peter
Extremely frustrating and they don't have a solution. Their ONLY solution is to update my plan. Isn't that convenient??? Seems very suspicious that I haven't had ANY issues and the month I am out of contract, boom!!!
Already spoken to multiple people at Verizon. No one has a solution!!
Wanted to give an update after speaking with Verizon and Disney + last night....
I know Verizon has submitted an escalation ticket on my behalf...but wanted to note here that I believe the issue is a disconnect between Verizon and Disney on what the correct Reference number should be on an eligible and approved Disney Bundle account.
I gave Disney+ the reference number listed in my account which the Verizon agent confirmed.
Disney + said that was NOT the correct reference number. They said it's a combination of letters and numbers - over 20 characters long. The one Verizon has listed in my account is 9 numbers only. Sometime in the last 7-10 days, this requirement must have changed since I had access the last two years now I don't. And Disney is claiming I don't have the correct reference number.
I feel the onerous is on Verizon to provide the correct parameters to Disney+ on their eligible customers.
We hear you loud and clear, and we want to help you take advantage of all available promotions to you. We would like to get additional details to further assist you. We sent a Private Note. ~Geo
Very similar complaint, without the Hulu. Apparently I've been paying for Disney Bundle since April 2022 and was not aware, ok that's on me for not checking my bill. When I try to initiate/sign in on my smart tv OR Disney+, I get a death loop of requests sign up for a plan, passcodes that go nowhere. I've reviewed everything I can find from Verizon knowledge base and get nowhere. At this point I'm back to wanting to call Verizon and yell at them for paying for something for a year without having access. Almost as bad as Cox.
dianeconger, we definitely want to make sure that you receive the services you're paying for. I'm really sorry to hear about the trouble you're experiencing with your Disney Bundle, and want to make sure that you receive the assistance you need. We'll be sending a Private Note for further review.
~Izzy
Hello there - it's been about a week since I logged the issue I'm having with Disney+ - as a reminder, I've talked to Verizon and Disney and a ticket was submitted for my issue.
Can I get an update on where the ticket is in queue?
Thank you.
I have never been able to link my Disney+ with my plan. There has to be a disconnect because I had a Disney+ account before receiving access through the plan bundle. Now every time I try to link the two it just takes me to a subscription choice page asking me to pay… sad
I used this link:
https://www.verizon.com/support/contact-us/#mobile
and very quickly received a text message. (So don’t use the link unless you are prepared to spend quite some time text messaging back and forth!)
Long story short: After explaining you can login to your Disney+ account, but are asked to “Resubscribe”... Tell the Verizon technician to first check the status of your Disney+ Bundle in your account. Even though my iPhone MyVerizon app showed my “Manage plan”, “Plan perks”, “Active” shows Disney+ Bundle “Enrolled” and “Manage” shows “Active”, the Verizon technician MIGHT see the perk (Disney+ Bundle) in CANCELED status! (As mine was “at her end”!)
This is an inconsistency between the two database views (from our customer end and the technician’s end) that should not happen! I believe it indicates the reason I can login to Disney+, but am asked to Resubscribe (and directly pay Disney+). NOTE: My other perks, such as Apple Music, still work fine.
In my case an AYS ticket was submitted to the IT team, (different from an ITTS ticket).
I will give you my AYS ticket number, but the Forum moderator may have to replace it with four asterisks to (I presume) preserve my privacy and/or other sound policy reasons.
AYS TICKET NUMBER:
*****
Verizon staff are very conscientious and competent in their roles. But they are working in a very large organization requiring a lot of communication between many people. When a software or procedural glitch occurs, it takes patience on all our parts to identify what happened, how to repair the damage and then propagate a solution so it stops happening.
You are the 8th poster on this “Disney Bundle” Forum topic that is able to login to their Disney+ account, but asked to Resubscribe.
I found 12 additional customers (among over 1400 posts I perused!), in other Forum topics, that I found with Search: “Disney Hulu Resubscribe”. Of those 12 likely with the same problem, 8 explicitly mentioned they are asked to “Subscribe” or “Resubscribe”, starting 05-23-2023.
Best of luck! Have patience, the overwhelming complexity of all our distributed technologies, even from providers such as Apple and Microsoft, requires it. I was told to wait at least 5 days before expecting any ticket status update. But this problem is likely so convoluted more time may pass.
Please let us all know if you make progress!
Hello, Druss823, we want to help ensure that you're able to access your Disney plan. So we can best assist, we will be reaching out via Private Note.
-Lauren
Attention fellow Verizon customers whi are being asked to “Resubscribe” when logging jnto Disney+ apps like Hulu:
I GOT MY Disney+ Bundle WORKING AGAIN with all my Hulu account information intact!
The solution provided by online chat with Verizon agent is to “re-enroll” the Disney+ bundle. The agent gave me this link:
m.vzw.com/managesubs
Once I logged into my Verizon account it showed me my Disney+ Bundle was free in my plan, but there was a pushbutton to “Get it now” (or something like that). After that I had to login to Hulu again to activate my subscription. Instead of asking me to resubscribe, Hulu showed me information reflecting my previous operation of Hulu and let me play a movie.
MORE DETAILS: I don’t know if the agent had to twiddle something in my account before I could “re-enroll”, or not.
I am having the same issue. When I log into Disney+ it is asking me to update to paid subscription and won't let me log on.
The link provided does not offer an option to re-enroll. Don't know if this is a Disney problem or a Verizon problem.
Hi have the same problem across all devices.
My plan states that I have an active Disney+ bundle, but Disney asks for me to resubscribe.
My reference number within VZ is only 9 digits long as well.
Please advise.
We are all Verizon, customers you want to send private notes about the issue. More than 1 person needs the answer to, which is redundant to me. That's the whole reason of forum is to come in for answers. So maybe I can recieve a private note my then i can figure out why my hulu account no longer works.
I just think it would be genius to put the problem. Or maybe a suggestion to the problem in the form to figure out what's wrong
~Jesse
NikkiMissPinky, we want to be as transparent as possible when helping with issues with your Verizon account. Sometimes we need to ask for more personal account information that we don't want going around in a public forum, so we need to take things into a Private Message for your security. You're always welcome to post an update on the forum after a resolution with any information you think is relevant for others to read through. I hope this helps explain the reason for the Private Message.
For your Disney Bundle, is it showing as active on the My Verizon website or app under your perks?
