I am a new customer to Verizon, I moved 3 lines over to Verizon a few weeks ago, I sent back 3 phones for trade in and now UPS cant find the package. I dropped it off at a UPS store, however, there is no activity since I have dropped off the phones. Clearly there is something going on with the package. I have the tracking number and I need help to get his resolved. UPS is asking me to file a claim, however I can't file a claim due to the shipper being Verizon and it is a pre paid label.
UPS Tracking Number - 1Z5Y79310608701758
The UPS store says it was sent out, but no movement at all, so either someone at the UPS store "lost" it or the driver never scanned it in!
