We spent 7 hrs (yes SEVEN hours) in a Verizon store trying to activate two prepaid SIMs for an overseas vacation on July 18 with no success. Myself and the Store staff were at our limit and they happily agreed to a refund . Competitor activated SIMs in minutes.
The store submitted a refund in the system and gave me a screenshot copy of their internal CRM . Weeks go by , Store throws hands in air and helplessly claims that they are "Indirect" and that lucky me will have to deal with "Corporate".
On August 22 , Verizon staff say no refund was ever processed , so they raise a new "TR-10digit-E02" which will be done in 2-5 business days.
September 1 , another Verizon staff member claims refund was done on 27 August. I did not receive anything , the claimed refund was too small and they couldn't find any account that was supposedly used. They issue an escalation references - ( 9 digit number) this time with the full amount saying the infamous "cheque is in the mail". 5-7 business days. (The inference from the difference in disputed amount pointed to the Store potentially overcharging...)
After 1 broken activation , 2 months delay and 3 promises to rectify am still waiting.
Time zones make it difficult to contact Verizon.
Can supply every tiny detail to anyone at Verizon who is empowered to fix this.
