I recently switched from a family plan (postpaid) to my prepaid account. My card keeps getting charged for the old account for numbers I no longer own. I have lost access to my old account and Verizon doesn't even share the old bill or the old device trade-in agreements that were linked to me directly.
They ask me to access this info using a deactivated login mechanism which doesn't accept my credentials or allow me to reset it (https://secure.verizon.com/accessmanager/public/c/fu/validateDisconnectedAccount) . I have contacted customer care multiple times and it always links me to a Chat agent who is unable to resolve my concerns. Is there a better way to resolve this issue??
