Need a replacement HD QIP 71001 cable box

We had an electrical storm in our area a few weeks ago and since that time, my stb won't power on. I think I need a replacement HD QIP 71001 cable box. How do i submit that request without sitting on a phone line with Verizon for over 30 minutes like usual? Thx.

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Use their support chat on the web, or through their app.

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@KS49
wrote:
We had an electrical storm in our area a few weeks ago and since that time, my stb won't power on. I think I need a replacement HD QIP 71001 cable box. How do i submit that request without sitting on a phone line with Verizon for over 30 minutes like usual? Thx.

Try getting in touch with support on X or try here: https://www.dslreports.com/forum/vzdirect

Use their support chat on the web, or through their app.

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