We have been in the same location in Canandaigua, NY for many years and have not had a problem. For the last month or more we have had our cell signal dropping out to no connection or maybe 1 bar. I called the "help" line to report the problem, stated that it was effecting 2 phones and phones work fine just down the road. He mentioned that there was service work being done in Indiana and New Jersey and was I near either of those locations. Obviously he was not based on this continent and was not familiar with how big the US is! I went along with his instructions which ultimately wiped out my Bluetooth and WiFi connections but did nothing to help! Is anyone else having issues in this part of the country?