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Cancel a Payment

I am trying to get assistance with cancelling a payment I ignitiated a little while ago this morning. I have chatted with a live rep but he told me his system could not perform my request. It is very urgent that I have the payment cancelled. Please help

Comments

Verizon_Support

We want to make sure we're doing everything we can to help you get your payment cancelled. We're going to send you a Private Note so we can help.

~Jesse

Springerj7

Contacting the bank is a run around. They can not do anything that I was trying to have done. Cant do a reversal cant do what the prev reps didnt tell me they were doing, a refund. Right back to Verizon I go. Only the recipient of the payment can do such a thing. Ill contact my bank if I ever suffer fraudulent activities

Verizon_Support

We do want to assist and get on the same page with the payment in questions. Please reply to the following Private Note to get started. We are eager to get your answers.

-Deb

Verizon_Support

We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile

-Deb

Springerj7

So how is a payment reversal request that never got reversed solved/complete. Forget Verizon. Explained the situation more times then any one can count and all I git was lies and bulldung from your customer service reps. Heres an update Verizon. My license did get suspended. I missed work. I had to pay a whole whole lot thanks to the lack of help and support form you sorry rearholes. Soon as I can uproot from this pathetic company I will absolutely be doing so. Thanks for nothing

Verizon_Support

We are truly sorry to see you in this situation. We know the importance of managing your payments. Verizon is here to help.

For more information regarding our payment process check out our FAQs: https://www.verizon.com/support/pay-bill-faqs/.

We sent you a Private Note. Please review at your earliest convenience.

~Gilbert

ZJolteon96

I need some help canceling my payment

Verizon_Support

We are here to help you with your payment. Sending you a private note now.

-Cryssie

Verizon_Support

Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.

~Ivone

romainlanglois

I need help canceling a payment

lesgata

I would like assistance in cancelling or reversing a payment as well. Thank you.

lesgata

I went in somewhere in the site and picked "get a call back" and a rep was able to help me cancel the payment.

Verizon_Support

Hey there, romainlanglois, we're here to help with your payment concern. So we can better assist, we will be reaching out via Private Message.

-Lauren

Personaperson

Where can I find the private message?

Kh-Phil

Hi Personaperson,

Private messages are sent via this community platform and can be accessed by clicking/tapping on the envelope icon at the top right of any Community Page. When a new message arrives, a number will appear on the envelope.

Regards,
Verizon Moderation Team

Verizon_Support

Hello, we want to make sure you get the support you need, we will be sending you a private note to assist you further. ~Pam

Mjp1988

I also need to cancel a payment I just made

LucinaChan

im also trying to cancel a payment. did it work?

Verizon_Support

Hey there, LucinaChan, thanks for reaching out in reference to your payment. So we can better assist, we will be reaching out via Private Message.

-Lauren

RoG03

I need help canceling a payment.

Verizon_Support

We would like to look into the request you have as far as cancelling a payment. We wil lbe sending you a private message to review this request.

~Balter

Meltyblob

Hello, I need help canceling a payment

Meltyblob

hopefully while it is still pending

Verizon_Support

We know how important it is to manage your account, we'll be glad to help you out. To better assist you, we will be sending a private message.

~Freddy

Vee00

Hello, how can I cancel a payment?

Verizon_Support

We can look into the situation with canceling your payment. We'll be sending a private message. Peter

emilyrother14

I am having the same issue. The rep on the phone said a payment could not be cancelled, but it is urgent and I need to use a different form of payment. Is there any way this can be resolved and reversed so I can use a different card?

Verizon_Support

Hi emilyrother14, please look out for the private note we'll be sending for further assistance! -Red

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