I made a payment arrangement online which I needed to change. I could not simply adjust the arrangement online and had to cancel it completely. Upon doing so I was unable to initiate anew arrangement. I called financial services and spoke with an agent who was unable to assist, could not answer any of my questions, and while kind he was unhelpful. I asked for his sup and was transferred to Mark who proceeded to tell me all the same billing details that I could find myself and then became very rude when I asked why a new arrangement couldn't be made. He then became very degrading saying if I would just pay my bill there wouldn't be an issue. When I asked for his sup he said that there was none he guarantees that anyone above him would never talk to me because they all work internally and he assumed I know what internally meant! Are you serious, I may have been calling to make a pmt arrangement but do not deserve to be belittled and degraded lime that. Especially since I was being very kind to him. I've been with Verizon for more than 20 years and this experience has me wanting to go elsewhere
