This issue has been ongoing since February. The MyVerizon app offered me a promo to trade in my two iPhone 11s for $800 credit each. I called customer service to walk me through this process to make sure I did it correctly and it all went smoothly, or so I thought. They got my ups labels to me by email and confirmed receipt in march. The agent said to wait 2 billing cycles to see the promo applied, so I waited. Nothing showed up. So I called again every month since then and one agent was able to “release $500 for now and the other $300 would be given later.” I was happy to see progress at the time but still no resolution. Every month after I’ve contacted customer service and was promised the rest would come. It’s now September and now I’m being told the MyVerizon app gave me the wrong promo because my iPhone 11 wasn’t a high enough model to qualify for the full $800, hence the partial release of $500. Verizon, your own app which gave me the offer in the first place confirmed my trade ins qualified, that’s why I upgraded my two perfectly working phones. I’ve been your customer for many years and upgraded with you folks many times. This has never been an issue. I’m just about at my wits end already
