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Galaxy Watch 5 won't connect to mobile plan.

I bought my Galaxy Watch 5 from Samsung and added it to my plan. It has a line with a number but won't connect to my plan or number share. This has been going on for months. I visited the store several months ago and the guy tried for over an hour with no success. I've been paying for this line the whole time. I have an unlocked Galaxy S21 5G Global that was bought through HSN. Maybe that's the issue? The phone works on my plan so I don't think that's it exactly. I've seen numerous posts about problems with the watches connecting to the plan. Any help or tips would be appreciated!

Comments

Verizon_Support

Dealing with device activation / set up issues can be frustrating, especially if this problem has been happening for months. Verizon is here to help.

For more NumberShare info, check out our FAQs: https://www.verizon.com/support/numbershare-faqs/.

We sent you a Private Note. Please review at your earliest convenience.

~Gilbert

Nmn85

I am waiting for a solution for this as well. Been 2 weeks for me.

It is very frustrating. Was this resolved for you I see the date you posted was Sept 2023?

Verizon_Support

Hello Nmn85, we're sorry to learn you're having with your Galaxy watch. We will be sending you a private message to further assist.

~Ivone

TINAHOUSE

I have been dealing with this same problem for 18 months. Hours on the phone with Verizon and still no solution. At this point I want to just leave Verizon and go back to an iphone.

Verizon_Support

18 months is really way too long to be having problems with your watch activation and we want to take a closer look at what's going on with it. Is there any specific part of the activation process where you're having problems? Are there any error messages you get when you try to connect the watch to your mobile plan?

~Jesse

Verizon_Support

We just wanted to check-in with you to see if you still needed help with this issue. We’re standing by to assist, so please let us know.-Dee

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