Watches
Disable Games and Calculator on Gizmo 3
I was told by multiple Verizon employees that the Gizmo 3 watch was fully customizable and we have the ability to turn off apps through the parent app. However, I have been unsuccessful at this. I am trying to disable the calculator and gaming apps. I have searched through these forums and the instructions provided are not…
gizmo has assigned number but won't pull the number
I have a new standalone Gizmo Watch. The line is active on my receipt with an assigned mobile number, but the watch itself is stuck on 'Activation Required' and won't pull the number. Help!! When I called and waiting an hour to speak to someone, they didn't know what was wrong and told me it was a business account…
Battery life
I have the Samsung watch and the battery life lasts about 12-15 hours. Before it used to last for a couple of days now sometimes it dies and doesnt make it to the next day. What can I do to extend it??
Trying to add a unlocked watch to my account
So I have an unlocked Samsung s26 ultra produce directly through samsung i also have an unlocked Galaxy Watch ultra in my possession and I'm trying to use number share When I go through the process, I can add the watch just fine. But it gives me an error I'd say that i need a compatible phone in order to use number share…
Apple Watch
can I trade in my Apple Watch for another product? I don’t use my watch anymore.
Apple watch
how do I set up a watch for my Child, I have spectrum but want to use Verizon for the watch
Verizon Wireless Service
After 20 years of being a Vzn wireless customer, it's hard for me to say this. The services have gotten progressively worse and no longer feel worth the extra money. My current issue is with my watch. I have had the same plan for years and have upgraded to my 3rd watch. I spend the extra money for a 3rd line and a LTE…
Wrong number
i registered my Apple Watch to share a phone number. Unfortunately I used my wife’s phone number (account holder). How can I switch it to my number?
Customizing the look of the Gizmo Watch
I want to make sure kids can customize the look of the Gizmo Watch 3 and the Gizmo Watch 3 Adventure to reflect their personalities. What options are there to make that happen? How many different wallpapers does each watch offer? What about changing the overall look of the software, how many different themes are there?…
standalone device
Find standalone device information
Apple Watch Series 11 Won’t activate
Been on the phone for over 10 hours in 2 days. Talked with multiple agents. They cannot get our Series 11 or Ultra 3 to connect to cellular. We have reset the watches a million times, with WiFi, without and everything has been tested. My only logical explanation is something with Verizon Switch. I’ve requested an engineer…
Apple Watch Will Not Update to Standalone from Shared
I have an Apple Watch that was originally set-up on a shared number with a phone. We re-paired the watch to a a different phone to use family mode but it has not been working correctly. We tried to change to a standalone plan and it seems to work on the Verizon website but then switches back. Appreciate any suggestions to…
No service
why doesn’t my Apple Watch Ultra with GPS and cellular not work? Why do I have to have the phone with me? How is it possible that I missed a doctors appointment because I went to work without my phone and my watch is basically useless?
Watch wont activate
Just upgraded my galaxy watch to an 8 classic. It shows on my account it has its own plan with its own number. It has no service. I try to add a mobile network through the wearable app and it says it's already linked to a stand alone plan. I was on the phone with customer service 2 hours yesterday. They opened a tier 2…
Galaxy Watch Ultra IMEI not Compatible
Received my Galaxy Watch Ultra (Purchased through Samsung website) Tuesday February 4, 2025 and went to Verizon today to have it added to my plan and setup Numbershare. The rep was unable to get the new number for the watch to activate. When attempting to do it online, I received an error from the site that the IMEI # is…
GizmoWatch 3 Frozen
Hello, my daughter's GizmoWatch3 is frozen on the spotlight screen and will not respond to the factory reset (4-button press) method.
Uable to Activate a Replacement Apple SE3 Watch on my Unlimited Account
Verizon is not able to activate the newest Apple replacement watches on member accounts with certain older plans. I currently have a Apple Watch Series 6 phone activated and was replacing it with a new Apple Watch SE3. Verizon customer support and a store visit staff are saying that because the new watches are 5G capable…
Fraud prevention verification
Bought a new iPhone 17. As usual unpaired from old phone trying to pair with new iPhone. I have a number share plan. Kept existing cellular plan on watch. Could not set up cellular service because VERIZON is sending verification code to watch that cannot receive it. I called Verizon tech support. He will not send…
Gizmo watch no sound
My kiddos gizmo watch has no sounds. If calls are made to or from the watch, you can hear the person ( my kid) speaking into the watch. Same with the video, you can see and hear them speaking into the watch. Unfortunately, they can't hear the caller on the other line. Ringtones, game sounds, all sounds really, you can't…
Free Apple watch
I didnt even want this watch, but the salesmen convinced me it was F-R-E-E when I upgraded on a promotion for my I- Phone . The first month I discovered I had to pay $15/mo for service and a small amount topay for the watch itself - Not FREE Now I want to cancel this line and watch and they say I have to pay $100 to pay…
Apple watch activation problems
I ported my number into Verizon a few days ago from another carrier with my iPhone 15 as a BYOD (no issues there). I am now trying to get my BYOD Apple Watch Ultra 2 activated and have not been able to activate the watch on cellular within the apple watch app. After logging into my verizon account when prompted, the page…
Number Share Not Hiding Connected Device Number with Galaxy Watch 7
I have set up Number Share on my Samsung Z Fold 6 phone and Samsung Galaxy Watch 7 LTE, where my phone acts as the host and my watch as the connected device. Here’s what works as expected: * When I receive a call or text on my host phone number, it works normally. * If I turn off my phone, disable Bluetooth, or put the…
Google Message - Galaxy Watch 7
I'm so upset. Verizon forced the use of Google Messages however, it's not good on other devices. After spending a few days trying to figure out why I can no longer use text to voice on my Galaxy 7 watch I was informed by Samsung that Google Message isn't compatible with the text to talk feature. Really Verizon. Per Samsung…
Watch IMEI is not supported
Hi, I just bought a new Galaxy watch 7 from Samsung. When trying to add it to my prepaid account, I get a message that the IMEI is not supported on the network. Other carriers show it is supported. When contacting Verizon, they say the IMEI is not in their database. What can be the issue? How to resolve it?
disconnect
A few weeks ago I made a payment on my vzw acct. For some reason VZW waited 7 business days to draft my acct. In the meantime an unexpected charge came into that account and it could no longer cover the balance. I called several times on 9/30/25 and eventually got a FS manager. Who put a good faith scheduled payment in for…
Gizmo calls
Hello I am also searching for help as when one of my kids call someone on their gizmo watch. It does not tell me who they’re calling. It just says the number. It used to tell me who they are calling and yes, I have deleted the app and re-downloaded it so it must be a bug on the gizmo side. I have also tried to reach out to…
2nd number shared with another apple watch?
I have unlimited ultimate. I have an Apple Watch number sharing the current number. If I get a second number to my plan (15 per month) then I will have both numbers going into my iPhone. Can I number share another Apple Watch to this second phone number? Anyone has tried this? I know I will have to pay the plan for the…
Gizmo buddy help
Hello I am trying to figure out why when I continue to add a buddy on my son’s gizmo watch it says it is a “gizmo buddy” and needs permission. This number/person is not a gizmo buddy and does not have anything to do with gizmo so now they cannot call them? I have tried to delete the contact and re-add and it continues to…
Apple watch SE3 (with cellular) Failure to Receive Calls with Cellular Plan
I have Apple 16 Pro Max and Apple Watch SE3 - they are paired, but when the phone is shut off the watch can not receive calls. The call goes straight to voicemail. I have been in the store as well as online Verizon support for almost 5 hours, but no resolution. f there is a fix or remedy anyone else from Verizon Wireless…
Gizmo 3 watch screen stays black
I tried to troubleshoot it and it did not help. "Support" screen does not load. The app shows it's fully charged. My daughter needs her watch and it's been days of nothing working. What can I do?