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Order hasn't shipped

I purchased a phone and smartwatch a week ago. It was supposed to have two day shipping. The money pulled from my account and when I go to track the order it still hasn't shipped. I have contacted support four times about this. They tell me It will ship soon but they cant say why it hasn't shipped yet. I set it up to port my number. I need a phone. That was the point of TWO day shipping..

Comments

Verizon_Support

I know I would be concerned if my order had not shipped yet as well, Geo32. We're here to help and would be happy to find out what is happening with your order. Please be on the lookout for a private note from us so we can better assist.

-Joseph

ravingredfox

I’m having the same issue. I submitted my drivers license for verification but my order still says it hasn’t shipped yet and it’s already been a couple of days with no communication from Verizon on why it hasn’t even been shipped out yet.

Verizon_Support

ravingredfox, we are sorry to read that you are having issues with a recent order. We would be happy to take a closer look at your order status. We will be sending you a Private Note to gather some specific account details from you.

-Andi

Verizon_Support

We're still here to help. Let us know if you need assistance. ~Peter

KevoFZ

Same issue here I ordered the meta quest 3 512gb through the verizon app on 1/9/24 and it said it would be here on the 11th but now on 1/27/24 it still hasnt shipped yet. Now it's showing that item is sold out and no one on the phone or chat support has been able to tell me when I'm getting my product that I already paid for.

Verizon_Support

Hello KevoFZ, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

Verizon_Support

We are standing by to assist. Please respond to our private message.-Joe

Dhid508

I ordered a new phone because munr isn't working properly, I ordered it on 2/22/24 with 2 day shipping. It's now 2/25/24 and my order hasn't even shipped! I am paying way too much to Verizon for them not to send me my phones on time!

Verizon_Support

Dhid508 We're sorry to read about the situation with your device order. We're here to help. Have you received it yet? ~Peter

Vip101

Yes I’m also having this problem. I’ve submitted my id and things but it still hasn’t shipped or anything and I haven’t been contacted. I was wondering what’s going on

Vip101

Yes the same happened to me. I submitted my id and things and never received a updated on it and my phone still hasn’t shipped to me and it should’ve arrived today

Verizon_Support

We're sorry to read about the issues with your order and we're here to help. Have you contacted our Fraud prevention team? ~Peter

Cgerman2

I am having the same issue. I have “chatted” with 5 different representatives. One of them guaranteed me that I would have my phone on 6/3/24. It’s 6/4 and it still says my order has been processed and will ship soon. Sydney from Verizon was the person I chatted with yesterday. She could not give me any answers as to what is taking so long to ship, just kept telling me to watch for an email with a tracking number or cancel my order and go to the store. I didn’t want to have to take time out of my work day to go to the store. That’s why I ordered online. . My husband has been without a phone for a week. He uses it for work and this is a huge inconvenience. A company as large as Verizon should do everything in their power to help their customers. I feel as though I’ve just been told what I want to hear so they don’t have to talk to me anymore or just sorry can’t help you…….go to the store.

Verizon_Support

Hello, Cgerman2. So sorry to hear of your experience as we always want to make it an easy process to purchase a phone. Please tell us more as help is here. Is this a replacement phone or an upgrade? Is this coming directly from Verizon or the insurance company, Asurion?

-Natasha

ZsWorld1221

I have the same problem I ordered an I phone 15 I've tried to link my account with my number and they say it's an error. I've contacted support 3 times all they can say is we see your order and it will be shipped soon... Like when though? I needed a phone yesterday... That's the whole point of 2 day shipping..... I try tracking it and it just tells me it's been ordered

Verizon_Support

Happy Monday! Being on top of your service is important, especially if you are managing your phone purchase status. Verizon is here to help.

You can always check your order status through your My Verizon: https://www.verizon.com/support/knowledge-base-209511/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

crc22

Order new service and phones had numbers ported ordered 6/27 still not shipped.

Verizon_Support

crc22, the last thing we ever want is for you to have any problems with your phone shipping. We want to figure out where the issue is coming from and make sure those phones ship ASAP. Please check for a Private Message so we can better help you.

~Jesse

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