I purchased a Holafly esim for my upcoming travels to Portugal. When I tried to install the esim, an error message said that my carrier (Verizon) has to unlock my phone to allow for this.
portugaltravel, We know you must be excited for your upcoming trip. Verizon devices do have a 60 day lock window following purchase and activation. We would like to gather some additional details about your device, account and trip. We will be sending you a Private Note to gather this information and work towards a resolution to ensure you are set up for success for your upcoming trip.
-Andi
I have the same issue. I purchased my phone over 2 years ago
I would also share your concern if I was having the same issue after having my phone activated for over 2-years, TravelDaWorld. Normally, phones unlock after they have been activated for 60-days, and I am here to help. Please be on the lookout for a private message from me, since I will need account access to assist.
-Joseph
I know I would be concerned if I was having the same trouble while planning for a trip abroad, benstokes12. We will need account access to check on the lock status of your device to make sure there are no issues on our end here. Please be on the lookout for a private message from us.
We are standing by to help. Please reply to our private message. -Joe
