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I'm unable to receive calls

I recently switched my iPhone x from at&t and am unable to receive phone calls and voicemails. I'm able to send and receive messages, and I'm able to make phone calls. i have tried everything in the Verzion support and even factory reset my phone but I'm still unable to receive calls.

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Verizon_Support

VoelkelJ, we definitely want to make sure that you're able to receive phone calls on your new Verizon line. We're thrilled to have you with us, and want to make sure we make the porting process a smooth and seamless experience. Please tell us, what do you see on your end, when checking your port status here: https://www.verizon.com/switch-to-verizon/check-status/ Have you restarted your phone since transferring your line?

~Izzy

VoelkelJ

I waited 24 hours and I never got a text saying my number was transferred and I have also tried restarting my phone but it doesn't fix the the issue. i may have done the transfer process wrong so here is what I did. i started by entering my phone number and pressed check status and then this pops up. "The Account Number from your previous service provider doesn't match their records and is needed to complete your number transfer request. You can update this information right here." so I enter in the account number from my AT&T account and waited for more than 24 hours and it didn't transfer my number.

Verizon_Support

Thank you for reaching out in this platform. We'll be glad to guide your in the correct direction to Port your numbers. To better assist, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

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