Verizon Mobile has been a nightmare for me. Not knowing where else to turn...
I've been a devoted Verizon Fios member for almost a decade now. I had Tmobile, same with rest of the family. I chose to switch to Verizon Mobile to maintain everything within the Verizon family, as I would receive a discount for having Verizon Fios as well. I initially migrated two lines to ensure that the service would function properly in our location. Everything looks excellent! Time to transfer the remaining three T-Mobile phones, and I encounter the worst service provider-related hassle I've ever encountered.
I added three more phone lines and took advantage of the promotion to receive a free iPhone 14 Pro with new activation. Cool. One line was inserted flawlessly! I did encounter fraud prevention and was required to submit verification of address, identification, and social security card, which I have no problem providing.
The problem begins when I attempt to activate the last two lines purchased prior to the fifth line. After receiving approval and scheduling a retrieval from a Verizon corporate store, I was informed that the phones could not be activated WHILE I WAS AT HOME. Again, I was approved, endured a three-hour phone call, and was unable to activate the phones that were provided to me at home after signing the agreement and paying the taxes. I must have spent over eight hours on the phone over the past three days.
Each time I contact, they provide a different explanation for why the lines were not activating. The last representative informed me that I must return the phones because my application was denied! I was authorized, as evidenced by the fact that I was given phones with lines. They simply cannot be activated at the present.
What should I do? I did not sign up with the intention of transferring only half of my family to Verizon; I intended to bring everyone on to lower our bill and consolidate everything under one account.
The worst part about it is I have 2 phones that are not able to be used Infront of me, with 2 phone lines that are just waiting a simple activation. I just need them activated and I will be on my merry way!
