I was a Verizon customer for 5 years, from 2017-2022. Unfortunately, financial constraints caused my account balance to be so high that I could not afford to pay. The issue is the following events after my account was closed out due to the aforementioned financial situation...
First, my past-due balance was sent to the first of two collection agencies, Convergent Outsourcing, Inc. The amount listed that I owed Verizon was correct, HOWEVER, this collection agency added a miscellaneous "you were charged this amount in fees" of an additional $283.92.
Next, my past-due balance was second to a SECOND collection agency, Transworld Systems Inc. (TSI) and this collection agency also shows that I owe this additional $283.92.
To make matters more complicated, since being sent to collections, it also appears on my credit report(s), HOWEVER, my credit report, specifically Equifax, states I only owe the correct past-due amount that appeared on my final Verizon bill before the account was closed, and does not include the miscellaneous fees that both collection agencies included.
AND, to whom does my credit report state to contact in regards to this? NOT the collection agency(s) listed prior, but instead "VERIZON WIRELESS/SOUTHEAST" with an address and telephone number of " P.O. BOX 26055 MINNEAPOLIS, MN 55426 //(800) 852-1922".
And now that I have read this forum and the responses from Verizon Customer Service, it appears that there is no Verizon Collections Department (even though stated and listed as such on credit reports), but rather "Financial Services" with a different phone number of 866-266-1445.
I would like to settle this matter, but as described above, the amount due is variable (and not explained, especially with the miscellaneous fees of collection agencies) AND how to properly get in contact with Verizon to discuss this matter so it can be resolved and taken off my credit report.
