Child Item

Site Totals

61410 Questions Answered 270 Categories

Text Messages Not Appearing in Verizon's Text Webpage

Hello -

We have an account with two lines. One is an apple and one is an Android phone. On Verizon's text webpage, no texts appear, but all of them do on the Android line. This isn't an imessages thing because they appear in the usage log for both phones. Is there a setting?

Thank you

Comments

Verizon_Support

Hello WhydoIneedtoregister2.

It is an iMesage issue. If iMessages are turned on they would not show as text messages on the My Verizon page. iMessages are sent using data. -Joe

WhyDoINeedToRegister2

Thank you Joe -

But the same messages DO show up in the log. These are iphone to android texts, not iphone to iphone.

Or does that not make a difference somehow?

Thanks again -

WhydoIneedtoregister2.

Verizon_Support

Thank you for the clarification. It can make a different if it is Android to iPhone. The iPhone has its own log for iMessages. This may be the reason they're not appearing.

~Ivone

Verizon_Support

WhyDoINeedToRegister2, just checking in on you to see if you are still in need of assistance. Remember, we are here for suppot!

-Natasha

WhyDoINeedToRegister2

Thanks Natasha -

I'm still waiting for a couple answers.

-WhyDoINeedToRegister2

Child Item