Loyalty discount not applied

Joe11756

Recently received an offer for a $10 loyalty discount on my $64.99 500/500 plan. I agreed and was emailed the new rate which showed $54.99 which included the loyalty discount and autopay discount. Today I was billed for $68.99. I understand there was a $4 increase but my new bill should be $$58.99 not $68.99.

Verizon_Support

Thanks for reaching out Joe, let's work together to make sure your billing is accurate and all eligible discounts applied. Please reply to the following Private Note so we can get into account specifics.

-Deb