Asks me to select subscription plan when I log in. I've had this bundle for quite a while, so I don't know why it is not working now.
UPDATE to the UPDATE:
I finally got it back. After many back and forths, the solution ended up being Canceling the Subscription from the Manage (Plan Perks). Waiting a bit to let it process the cancelation, then re-enrolling.
Let's make sure you are able to access your bundle without issues. Please tell us, have you tried logging out and logging back in to your bundle account? ~Geo
Yes, I have. Does not work on TV, phone, or desktop computer. I've unplugged the router and waited to replug in, to no avail. It keeps sending me to the purchasing a bundle screen.
I have this same issue. Help
It's been a cluster.
I talked to Verizon. They said everything was fine on their end.
They told me to talk to Disney.
I talked to Disney. They told me to talk to Verizon to reactivate the bundle.
I talked to Verizon. They submitted a ticket into IT and said it could take up to 7 days.
I have the indefinite Unlimited Disney Bundle and it shows as being enrolled. Not sure why this happened since it had been working fine for years. I didn't change this specific plan either.
jayle23, we want to make sure that you're able to access your Disney+ bundle. Could you please tell us a bit more about what accounts you're having trouble accessing? When did this begin?
~Izzy
Try to login on their webpage not the app
Still no worko
We're sorry to read that you Disney bundle is not working. We'd like to check on this. We'll be sending a private note. ~Peter
We are standing by to help. Please send us a private message when available.-Joe
UPDATE:
still not working. I was passed back to Disney and now they are passing me back to Verizon! woohoo!
I was on vacation so I wasn't able to resolve it a couple weeks back.
could you use the same email when re-enrolling or did you have to use a different one?
also, how long did you have to wait for it to be disconnected before reconnecting.
Yes, I use the same email as before to login to Disney+, etc.
I didn't wait that long, probably a few minutes. I'd like to say I re-enrolled as soon as I got the notification that I canceled it, but I can't find that notification any longer.
Customer service agent
Hi Roadrunner3! How can we assist? Are you having issues managing the Disney Bundle? We are here to help.
-Deb
I am having this same exact issue but was told by Verizon that I can’t cancel my subscription and re-add as it will affect billing. It also says I won’t be able to re-subscribe if I cancel. No one seems to be able to help.
We're sorry to read about the issue with your Disney bundle. Were any changes made to the account? ~Peter
No changes were made. It just randomly stopped working.
My most recent conversation with a Verizon agent (Angel) was to change my phone plan, as if I want to get a new plan when my current one doesn’t work. She told me this was a Disney issue despite me saying I spent four hours on this over the weekend and Disney and Verizon reps agreed it was a Verizon issue. I just get sent in circles and no one will escalate this issue. It seems there is no hope for resolution.
For anyone having this issue, T Mobile does a free trial for 30 days. I’m signing up now. No doubt I will get better service there. This is nothing like I’ve ever experienced before. So sad.
I have an update - even though I was told by every single Verizon agent that I couldn’t unsubscribe and resubscribe to my Disney bundle, I took a chance and it worked (just like the original poster in this message board). It took a few hours to show back up, but it is now resolved. I can’t believe I spent so many hours on this and the solution was exactly what they said I couldn’t do.
We're sending you a Private Note to assist with your Disney Bundle. -James
Did you find a solution. Had the same thing happen to me. Disney nor Verizon take blame or know what to do. Was on the phone for over an hour with both at same time without a solution on Aug 4. Husband says it is Verizons way to try to get us to change plans. Thinking of going to another provider because no one can help. Just staying with Verizon for the Disney bundle.
We want to be sure you can access your subscription. I am sending you a private message to help.
-Jazzy
I can verify this does work....
1 day after unsubscribing, I went to *manage my lines. Scroll halfway down to *included with your plan and find *already active on this line. It shows Disney. Enrolled. Included with your plan. Click that. It takes you to *Manage your disney bundle. It shows the cost $21 Eligible, no worries. Click Add. Next page shows Bill Cost Difference FREE. Accept agreement. AND YOU FINALLY HAVE DISNEY BUNDLE BACK!!!!
