Entertainment (Archive)
Disney+ Bundle not working
I am trying to login to Disney+ but it's asking me to pay. On my MyVerizon account it says the subscription is active, but when I try to go to Disney, it does not work. This Disney+ bundle is covered by Verizon but when trying to log in to Disney+, it asks me to sign up for the Disney+ bundle. Any advice is appreciated.
Cannot Remove Disney+ Add-on
I have been unable to remove Dinsey+ from my Verizon account for the past 4 hours. I see there are many other Verizon clients experiencing the same problem. After 3.75 hours of trying to remove the Disney+ add-on Verizon asked me to call a Disney+ phone number. Disney+ says they are not able to make any changes because the…
Disney+ hulu bundle not working
Asks me to select subscription plan when I log in. I've had this bundle for quite a while, so I don't know why it is not working now.
Need Help with cancelling NFL Sunday Ticket sold by Verizon
Got NFL Sunday Ticket through a Verizon promotion. There is no where to cancel it on Verizon’s +play section of the website. You can go to manage subscriptions but there is no cancel option. I can’t cancel through You Tube Tv because the subscription doesn’t even show up there. How do we cancel before it auto renews?
Apple Arcade Charges after Cancellation
I had a free trial of Apple Arcade on a previous plan that Verizon no longer offers. I canceled after the trial ended however I’m still being charged. I have repeatedly called customer service and done chat with an agent over the last year. While I do receive a credit each time I reach out, I continue to be billed monthly.…
YouTube tv setup instructions
I am a new customer, signed up for Fios internet and YouTube TV at the same time. Got the equipment and instructions for Fios, router, internet. Fine. Never got any instructions about how to set up YouTube TV account. Custom Svc said the YouTube TV instructions will be emailed after my internet service is operating. It is.…
Disney Plus bundle Hulu Not Working
I have been using the Disney+ bundle add on for over a year. No issues. On Sunday, Hulu stopped working. Login failure. I have spent over 5 hours on the phone with Hulu, Disney, and Verizon. Each one is blaming the others. I have done all that I was asked to do from resetting passwords to clearing cache etc. The last…
system very slow
Ever since Verizon upgraded my Set top boxes, the system has been very slow. The TV grid is slow. changing channels is slow, turning the TV on and off is slow, etc. How do I get the speed back that I had before the upgrade?
"Extra member" for Netflix +play
I have the Netflix +play promotion on my account. I want to add a family member not living in my home. Netflix offers this option at a discount and calls it an "extra member". However as Netflix came via Verizon, I don't see the option in Netflix settings or in Verizon. How can I do this? Thanks.
How do I change the email address used to activate #Disney Bundle?
When I initially activated the the incorrect email was used, so I cancelled the activation. When I tried to re-activate the subscription to the I was unable to change the email address to my correct one. The support desk does not understand my question (whether via phone or live chat) so has anyone come across this issue…
Upgrading to hulu no ads through Verizon bundle
Hi, I read a couple of forums about how to upgrade the Verizon streaming bundle to include Hulu (NO ADS). We first went to our Hulu account and upgraded it to the no-ads version. Then went through our Verizon account and activated the streaming bundle. In theory, Hulu should bill us the full amount of $19.07 and Verizon…
Apple Arcade
I am unable to verify my phone number for apple arcade to get my free period. It tells me that my number can't be verified and to contact Verizon.
(SOLVED)Disney bundle activate issue with email address
After almost a year of back and forth with Disney and Verizon. The nightmarish hours on the phone with Verizon was h--- on earth. Disney wanted Verizon to give me a new reference number. About five reps of Verizon told me they were submitting tickets for me to get a new reference number which was incorrect. No one ever…
Apple Arcade Link Issue
I am trying to sign up for the free Apple Arcade subscription. I get as far as receiving the text link to the Apple Store for activation, but it just links to error message saying “Cannot Connect.” Has anyone else had this issue?
disney plus, hulu and espn after changed plan
Over 2 months, we have not been getting Disney bundle if though we have paid for it. Verizon cancelled the disney package when we changed to the my pc unlimited plan. Connecting to the disney bundle apps would give us a resubscribe login to disney. Asking us to join them directly. Disney wanted more money for less options…
Verizon All-Access Xbox Series X
Okay, A couple of years ago, I purchased Xbox Series X under All-Access program offered by Verizon. When I received it, I noticed that the subscription is "managed by Verizon". I dismissed that at the time because it was still good at the time. So now, my subscription is expiring this November and of course I want to be…
Tv
* 65in TV promotion how do I redemption
Disney+ Bundle does not work
The agent at the Verizon store canceled my old Disney+ bundle and told me I would get a new Disney+ bundle including Netflix. The problem is that I can't activate it. Several Verizon reps have tried to help me by asking me to try this or try that. Finally they asked me to call Disney to get it to work. Sorry Verizon, this…
apple arcade trouble activating
subscribed, got the link to activate but when it goes to the app store says Can't Connect. Tried it on the iPhone and Mac, with WiFi and with just regular data. Will not connect to activate. I see that many people have had this problem but don't see a resolution posted.
How do I cancel Apple TV 3 month offer?
How do I cancel the Apple TV offer?
ESPN
I am having so many issues when trying to log in my TV to my ESPN+ account thru the Disney bundle, I have successfully logged in to Hulu and Disney but when it comes to ESPN is asking me to do a FIOS login and whenever I enter my right log in information, it keeps saying that is wrong.
linking my disney+ account with my verizon accoung
when i activated my bundle that comes with my plan, when i try and do that thing, it says my verizon disney plus subscription is already signed up with a different email, i dont have another email. how do i fix this?
PPV
If I ever leave Verizon? Is their way for me to download the PPV movies that i've ordered
Disney+ Grandfathered
Hello, I have been with Verizon for over a decade now and the latest phone that I purchased was the iPhone 12 Pro Max. I had the Disney+ Bundle membership for free and it's been free for years. Now, when I login to my account, it says I have the bundle and it is $0.00 however, my Disney+ account is trying to make me…
Disney+ won't remove from my bill
I have called in, I have chatted, I have received a call from your executive team. I have filed an FCC complaint. All I want is Disney+ removed from my bill. I have removed it from my manage add on's and perks (it's not there anymore) about a month 1/2 ago. I see it active on +play but when I click on it to manage it, it…
Apple Arcade
How to cancel the subscription
Need Help with cancelling NFL Sunday Ticket sold by Verizon
I tried following these steps using my computer and not my phone "Unsubscribe through +play"* From a web browser, sign in to My Verizon * From the My Verizon Home navigate: Account+play * Click Manage (at the top). * From the 'Active' section, click Manage below the applicable subscription. * From the 'Manage' section,…
No Ads add on
How do I add no adds to my Hulu Account on my Disney + bundle?
Unable to confirm Disney Bundle sign up
i've been trying to sign up for the Disney Bundle through Verizon which is included in my unlimited plan. It isn't allowing me to complete the registration. When I attempt to confirm, I'm receiving an error message.
MSG+
Can not connect to MSG+ from my Verizon account