Unable to use our

We recently purchased Verizon Home 5G Plus which came with Verizon Cloud Unlimited for 5G Home Plus. However it seems the cloud plan got allocated to the line assigned to the home 5G hardware which we do not have any kind of account credentials for to log into, as such we have no way of actually using our Cloud Unlimited to allocate the other lines as users of it. I've tried emailing verizoncloud for support but am yet to hear back from them, so I figured I'd ask here, since 611 had told me to email verizoncloud support

Accepted answers

Craig_Vz

In the Verizon Cloud App they can use the 'Business/Residential log in' but they will need their 5G Router's My Verizon credentials. they can use the My Verizon App (MVA) or the web portal to create those, or get a rep to do it.
So in the Cloud app, with the Residential login, they log into the Router's My verizon and that will connect their Mobile App to the Router's Cloud service. The default router settings are located on the back of the router

All comments

Verizon_Support

I'm sorry you are having difficulties with the Verizon cloud. I recommend checking which lin is listed as the account owner online and logging in to Verizon cloud from there: https://www.verizon.com/onesearch/search?q=verion%20cloud&ES=support&src=wireless -Joe

skisiacm

Hi Joe, the issue is it was assigned to the line that is the home 5G router, we don't have credentials for that since it's not an actual line

Verizon_Support

We're sorry toread about the issue with your Cloud feature. We'll be sending a private note. ~Peter

sks5

Can you please provide the instrictions as i have the same issue

Craig_Vz