Verizon Cloud
Verizon Cloud Share
As the owner of a shareable Verizon Cloud account you may send up to 4 invitations to others, even those with other wireless carriers. You will be able to add/remove members using your mobile App from the menu in 'Settings -> Storage -> Add & Manage Members'. Invitations may be done by email or a text link. Once a member…
Verizon Cloud Video playback
On Mobile Devices (Android & iOS) Open the App: Launch the Verizon Cloud app on your phone or tablet. Select Photos: Tap the Photos or Library tab. Find & Watch: Browse your videos and tap one to open and play it. Streaming: You can stream videos directly from the cloud without downloading them to your device's internal…
What to do for Verizon Cloud Account in Suspended Status
Their can be numerous reasons why a Verizon Cloud account can become suspended. We suggest contacting: Care Support Line: 800-922-0204. https://verizonwireless.com/my-verizon for more information about your specific situation. As the Verizon Cloud team does not suspend accounts. Once your account is Active you may need to…
Information for Cloud For Life
1. There is no “grace period to view or engage with your content” or “30-day temporary access” for content after porting out - once the MDN is disconnected in VISION all access to Cloud data ceases immediately until resubscription. 2. Your content will be held (archived) by Verizon for 30 days, giving the you an…
VZ Cloud Infobot is live!
In the Verizon Cloud web portal, as well as the 24.12 release of the mobile client, you will see the option 'Chat with Us' in the 'Help' section. This is an interactive FAQ tool that will seek to understand your question and direct you to the most relevant article related to your Verizon Cloud topic. Need a quick answer -…
How to use the VZ Cloud desktop application
The VZ Desktop application is best used for Mass or Bulk downloading of your VZ Cloud content. Key System Requirements: Operating System (Windows): Windows 10 (64-bit) version 1903 or higher. Operating System (Mac): macOS Mojave (10.14) or greater. Memory: Minimum 4GB Storage: 10GB free disk space Installation Actions:…
How to cancel Verizon Cloud
If you are a Verizon Wireless customer, there are three ways to cancel the Verizon Cloud paid subscription as a VZW customer: In the App, open ‘Settings - Delete My Account’. This will guide you through the workflow and on tapping “Confirm” your subscription is canceled. You will get a text message alerting you. Open your…
How to Restore Call Logs and Messages
Call Logs and Messages can not display a numerical value or total size when restoring and will instead request a time frame (3 Months, 6 Months, 2 years, All) based on the timestamps in the saved messages. Messages have the additional requirement that the device must be restarted after successful completion in order to…
How to stop seeing offers
Here are directions based on the Cloud Service you may have: Contacts-Only Accounts: If you are on the Free Cloud Version, and have Android 8.0+, you can open App Settings on the device itself, and in Notifications for Cloud App toggle off the ones you do not want. Premium Cloud Accounts: Open the Cloud App and look in…
How to reset your Private Folder
You should open the Verizon Cloud app and navigate to ‘Settings -> Security’. From there access to the Private folder may be reset. With VZ Cloud version 25.4 or later: Locked Folder Mobile When you click on Locked Folder (Mobile Only) you will be prompted to set up the 6-digit PIN and other security. This option can not…
General Cloud information
VZ Cloud secures and encrypts data "In Flight" and "At Rest", meaning that we have enhanced security when using the Cellular Network, MitM protection and detection when using WiFi, and our servers General note on App functionality: Most background functions of the Cloud App service will suspend when the device battery is…
Phone Security
Why is my team not communicating the location of my private WiFi connection or any available tech support services? It takes hours to reach a live person, and I need an update on the bot so that users can access their accounts and feel secure. I’m assuming I’ll get a response tomorrow on this topic. Thanks a lot,…
Cloud for life
What happened to my account I paid for it and I keep getting the run around transferred to all different departments and no real help. I just want my 16+ years of pictures.
How long does Verizon hold Cell phone and Text logs
So I am wondering how long does Verizon hold onto my cell phone and text message log? Is it 90 days or 1 year or longer?
Verizon deleted my cloud storage without my approval
A few days ago I wanted to back up my photos in cloud storage to free up space on my phone so I can download the latest update but cloud wasnt letting me . At that point all my photos and documents were there. So I change my password and everything seemed ok till I had to do the authorization check. I changed the password…
Photos backed up to cloud without permission
I use Verizon Cloud to backup videos only as I have another cloud storage for photos. I have never switched on the photo backup, and it still is not on, yet my photos suddenly appeared in my Verizon Cloud. As there are so many thousands it will take forever to delete them alll. Extremely disturbing to upload data without…
V cloud/ Gmail
Hello when trying to download files from Verizon cloud a message populates to go to settings add password for Gmail! When I get to where I enter password it doesn’t allow me to add my password ! I can’t back up to the cloud please help
How to Move Files from OneDrive to Google Drive?
So, right now I'm working on an important project, and all my files—documents, presentations, spreadsheets—are stored in OneDrive. However, my team has just decided to switch everything over to Google Drive for better collaboration and integration with other tools. Now, I need to move all the files from OneDrive to Google…
Anyone else can't get rid of the red notification on your app??
I've tried deleting and reinstalling. I have no notifications but the red "1" won't go away.
Strange chat agent
I need help, I don't know if a live agent can ask me for info such as my address but i digress. What irks me is that they sent me a link that I need to follow to go through a "small verification process". The name of the site is lifeonverizon. I don't know this website. Is this allowed on Verizon's own official website?
Lost photos
Accidentally cancel my cloud service to receive a better price. Got a text saying if I reactivate it then I should be able to recover my data and I did that. It still has nothing called technical support and he told me to go to the store. They had no clue and made me call technical support again. His solution was to cancel…
Sounds for Text
Hello Sounds Aren’t working for some text but are for others !!! How do I fix
Delete photos from cloud
I have about 22,000 photos on my cloud account and about 2,000 are duplicates. How do I delete all the duplicate photos at one time?
Cloud Storage Organization
I finally decided to start using the Verizon Cloud..........it just dumps everything together. There is no way to get it to keep your existing folder structure?
Verizon Cloud
My pictures are not uploading automatically on Verizon Cloud. Verizon doesn't know why.
Restore deleted content
I deleted photos and videos from my cloud then went into my trash and deleted them also. How am I able to recover those lost files ???
Unable to manage users for cloud service
I have an issue with accessing the cloud service. I got as far as creating an account with the home internet phone number, and then only recently I could access the cloud storage from that account. However, if I try to manage user access to the cloud, the setting is grayed out and indicates that I need to remove users in…
Verizon Cloud Desktop App for use with cloud unlimited ultimate
I have been on chat with multiple people from Verizon Support and no one has been able to provide a fix. The app provides a very limited offering of available folders on my computer and the "help" links provided by support tell me to pick things on the app that do not exist.
Verizon Cloud Account in Suspended Status
I recently checked my Verizon Cloud via the Verizon Cloud app on my Iphone 16 pro and received the message that my account was in a suspended Status and to contact Customer Service. I have not missed a payment, changed carriers, received any notification regarding this situation, etc. I have contacted customer support on…
How do I delete a contact f rom the cloud on a Pixel 8
How do I delete a contact f rom the cloud on a Pixel 8. Obsolete and incorrect data needs to be removed. Thanks.