How do I file a formal complaint?

Gatorgirl2

I have spoken with 9 people for over 9 hours and still cannot get my new iPhone 15 activated. Each time I talk to a new person, even when my call was transferred, I have had to start over wi the their troubleshooting steps. I have been told twice they needed to call me back, and I have yet to receive a call back. I need help. Navigating this is a nightmare.

Verizon_Support

Hello, being on top of your service is crucial, especially if you are looking to activate new device. Verizon is here to help.

Here is a guide on activating a new phone: https://www.verizon.com/support/knowledge-base-209087/.

We sent you a Private Note, please review at your earliest convenience.

~Gilbert