Verizon billed me for over three years for a service that I had cancelled.
In July 2020 my fourteen-year-old got a memorable physics lesson when his cell phone ejected 110 feet from his pocket while on a roller coaster. His phone and SIM were annihilated. I cancelled prepay services on that device, got him a new phone and phone number, and added his new line to my post-paid account. This was in July 2020 but Verizon continued to bill me for over three years for prepaid service on the destroyed device.
I realized the error and have been trying to get a refund for nearly two months. I have spent HOURS on the phone but have gotten nowhere. Twice in one day I was hung up on after waiting on hold more than one hour to speak to a supervisor. It’s been fun explaining my situation repeatedly often to the same person while on the same phone call. I have come to realize the phrase “you will hear from us within 3-5 business days” is code for “I gotta get this lady off the phone.”
