Problem with the My Verizon app and voicemail

Scott_AR

I've been using the My Fios app for years to retrieve voicemail.

With the sunsetting of the My Fios app, I installed My Verizon. But the My Verizon app does not recognize that I have voicemail; it prompts me to call a number to set things up from scratch. It does show my incoming calls, etc., but does not see that I have voicemail at all.

I contacted support and opened a ticket; after over a week of not doing anything or contacting me, they simply closed it.

Anyone have anything similar?

[Deleted User]

Hi Scott_AR,

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