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$200 Amazon Gift Card

I received this email on 11/17.

I did what it stated for me to do. I chose the $200 Amazon Gift Card. And I have yet to receive it. And it no longer shows up under the "Make the Most of Your Plan" section. I have spoke with support. But it did not really help me much. Please help.

Comments

Amgreen66

Yes I am having the same issue! I hooked up my internet on Wednesday of last week and then received this email. I followed all the steps and that option no longer shows up for me. I went and looked at the fine print at the bottom and it said it would take 24-48 hours to send out. I figured with the next day being Thanksgiving I probably wouldn’t get it then but then Friday and Saturday went by and still nothing…. Would love to hear something from @verizon about this since customer service doesn’t seem to have answers.

Verizon_Support

Good morning Amgreen66. We would love to help. We will be sending you a private note. -Joe

Twistgirl

I found the tile for the amazon gift card and chose it but it says it will open a link and nothing happened. Now the tile is gone. Do ieed to do something else?

Verizon_Support

Twistgirl We can help you get the promotion you mentioned. We'll be sending a private note. ~Peter

Skyisdalimit

I have the same issue I opted for the Amazon gift card but never received the email with the information

Seth01lily

I have the same issue and been told 4 different things I clicked the tile and nothing happened then it just disappeared and it's been at least 100 hours

Cele2

I’m having the same issue.. no tile shows up?

Verizon_Support

Hello, Skyisdalimit, I'm sorry to hear you're running into an issue with not seeing an email to redeem your Amazon gift card. So we can best assist, we will be reaching out via Private Note.

-Lauren

Verizon_Support

Seth01lily we are sorry to read that you are experiencing issues with your Amazon Gift Card Promotion redemption. We will be reaching out to you in Private Note to gather some additional details to access your specific account information. We look forward to working with you.

-Andi

AlxJGmz

I'm having the issue of not even receiving the email that let's me choose the Amazon gift card. Still trying to figure out what I need to do to get the process rolling.

Ttownrussiangirl

i just got a flyer in the mail and it says on it that the amazon gift card should be emailed within 24 to 48 hours of registration , its been over a week so what is going on ? A FEW different agents online i spoke with said will create a ticket and i have got nothing yet can ANYONE HELP

carlachilds2018

I am having the exact same problem! My amazon Gift card link disappeared after I clicked on it and after trying to go back to it it is no longer there. Has anyone resolved this problem?

Verizon_Support

Hello there! We understand that having issues with the promotion can be frustrating, and we apologize for this. We have identified a hiccup on our end. The good news is that our specialized team is aware of this situation. Everything will run smoothly starting on December 13th. At that point you should receive an email notification to redeem the offer. If you already received the email, but you're not seeing the offer tile on your My Verizon application or our website, this should appear on the 13th.

~Ivone

nonnafriday1935

Mine said it was processed on the 9th. I never received an email stating it was processed and now I can't even check it on the site. The tab under the amazon promotion goes nowhere even though it said I could go back and check at any time.

SuzieQ9

Ditto. I received my email, but now cannot track the status. I think they are so busy with all the orders that sales has everything and customer service is low on the list.

Verizon_Support

Hello, SuzieQ9, we know it's important to know when your gift card is coming and can check your account for updates. So we can best assist, we will be reaching out via Private Message.

-Lauren

Julian737

I am still experiencing the same issue! I was able to redeem the gift card through the app after setting up my wifi equipment and switching from Xfinity, but it still has not been delivered to my email after three days and counting! I have a copy of the tracking number I was provided with after redeeming, but it does not appear on the app anymore and cannot be searched for. Considering this was a significant factor in my decision to switch, and was heavily advertised by the Verizon employees, you would think the company would keep its word and send it on time. I am expecting and would greatly appreciate @verizon looking into this issue and sending the gift card as promised/advertised.

Verizon_Support

We're glad you were able to redeem your gift card, and we want to make sure you get it ASAP. We're going to send you a Private Note so we can gather more details.

~Jesse

dum_dum

I am also having the same issue myself. HELP!!!

Julian737

Hello Jesse. One of your team members from the customer service team named Freddy assisted me from a private link sent to me and said he contacted the rebate center on my behalf. Also cited an email issue as part of the delay, although my email on file has always been the same. However, after stating it would be available within 24 hours, IT STILL HAS NOT BEEN DELIVERED. It has been over six days and counting now. This promotion is a total sham considering how many others are experiencing the same issue. @verizon please make this right. No more empty promises please.

Verizon_Support

I'm sorry you haven't gotten the gift card dum_dum. How did you attempt to redeem? Are you running into an error message? Joe

Brendo19

I had the same thing. Customer service said 60 days. But I’m not sure. I had the same thing happen to me with a gift card I never received in the past. I don’t like being promised things and they don’t happen.

dum_dum

I don't have a promo code. I clicked on the link when I tried to claim originally, but nothing happened and the link was removed from my page.

Serg_1551

I was told the exact same thing. Followed the steps for it not to work. Spoke to support once, they stated 24 - 48 hours. Nothing. Then again, I spoke to them, then they said I had to wait 15 - 20 days for the offer. Not my first time with their support as they really aren't much help at all. Just crazy how loyal my family are to them and we get treated like garbage.

BBQd

I would like to know how to remedy this.

Verizon_Support

I'm sorry to hear the offer was removed dum_dum. Let' review the account together. Please reply to our private message. -Joe

Verizon_Support

Hey, BBQd, we want to help ensure that you receive your Amazon gift card. Can you please tell us more about the issue you're running into? Were you able to redeem your offer? If not, do you see a tile in My Verizon to redeem your gift card?

-Lauren

Brendo19

This is not about the gift card. This is about your customer service promising me the Xbox promotion and not standing behind that promise.

trichards89

I am having the same issue. This is so frustrating. It was clearly stated Amazon.com Gift Card: Must activate or install eligible Verizon Home Internet service & register for the card w/in 60 days of activation or installation. Card emailed within 24-48 hours of registration. Other card terms and conditions apply. Restrictions apply, see amazon.com/gc-legal. Offer ends 1.17.24. Verizon reserves the right to charge back the value of the promotional Amazon.com Gift Card if eligible service is canceled w/in 180 days

now they are saying I have to wait another 4 to 6 weeks for the ticket they submitted. This is fraud and false advertising!

trichards89

Installed mine Jan.2 and still no email. Supposedly a ticket is created and I have to wait another 4 to 6 weeks which is ridiculous! Amazon.com Gift Card: Must activate or install eligible Verizon Home Internet service & register for the card w/in 60 days of activation or installation. Card emailed within 24-48 hours of registration. Other card terms and conditions apply. Restrictions apply, see amazon.com/gc-legal. Offer ends 1.17.24. Verizon reserves the right to charge back the value of the promotional Amazon.com Gift Card if eligible service is canceled w/in 180 days

JawnDoe

I am having the same issue. As a new customer, I was eligible for a $200 AMZ card and an Xbox. I can't redeem through the app. When I message customer service they send me to sales. When I call sales they tell they don't handle promotions and I need to message customer service.

Can someone please help me

Thank you

MissingT_Mobile

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