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No Internet when connected to 5Guw

I have a galaxy S22 Ultra with Android 14.

Starting yesterday when it connects to 5g UW, I have no internet connection in a large part of my town. The area where it does not work i have 5 full bars. Where everything is fine and working it is only 2-3 bars. Its very peculiar that its only where i have full bars that there is an issue.

I am a delivery driver, so this is unacceptable. I keep having to restart my phone to try and get a connection to complete deliveries and use navigation. That only fixes things maybe 5% of the time.

It is also fine on regular 5G and 4G LTE.

Verizon says there are no service issues in my area, but obviously something is up.

It is my understanding that the ability to disable 5g went away some time ago, so i'm wondering if there is anything else I could try?

Comments

erydzewski55

Verizon and 5g is awful. I've had Verizon for 15 years and will not be switching to att after getting my first 5g phone.

SynthpopAddict

I've heard this is an issue with Samsung phones. The problem is that Verizon's UW 5G is C-band, which a lot of Samsung phones don't support. So every time your phone goes into UW mode, the phone doesn't know what to do with the signal and therefore you don't have internet. Have you tried updating the phone's software to see if that helps? There was a very technical discussion on Reddit which I came across last night about how to get around this issue, but unless you are a real techie, I wouldn't suggest messing with the phone's factory settings because that sounds like a really easy way to completely break the phone to where you'd need to buy another one.

Verizon_Support

We value your 15 years of loyalty , and it's worrying to see you feel this way. Please tell us, what's going on? Could you please provide us with more details about the issues being experienced? ~Geo

Inspect0rGadget0101

Hi. It's 2024 heading into 2025 and I have the same exact issue.

I had a Flip 4 on the 5G Play More plan and had 4 bars on 5GUW consistently all day, anywhere.

I now have a Flip 6 on the Unlimited Ultimate plan which now dances around 1,2,3 bars on 5GUW, 5G, 4G within secs, minutes of each other: Major intermittent network connectivity issues.

After getting a hold of a tech 2, he did something that restored my normal coverage of 4 bars on 5GUW.

Unfortunately after a factory reset due to unrelated problems, I had to get a new eSIM and that's when the nework issue worsened.

This is unacceptable as a customer with a top-tiered plan. I can't imagine the others. I suspect this has something to do with the way the cell bands are provisioned initially and how that ties into who gets deprioritized during "network congestion" and how they are managing their cellular aggregation with the new Unlimited Plans line up. It makes sense if Verizon have gained a bunch a customers and giving them all unlimited plans, then there would be more network congestion in ratio to how many new 5G towers that can put on the map. But they want you to think you're getting premium unlimited data.

Customer Care and tech 2 always gives me the run around and will not address the issue with actual resolution. I have been a customer since 2010, my limit has been met. It's halfway into my billing cycle now, I'm filing a complaint with the FCC.

Verizon_Support

Hello Inspect0rGadget0101! I'm sending you a PM here so we can assist further.

-Josh

Bigphoneissues25

Hey, just wondering if you got it fixed. I have a S24+ and it's doing the exact same thing. When i run a health check it says i have connectivity issues and that i cant get a better network because of it. I have been on the phone with verizon almost non stop for 2 weeks now. They had me take it to a local shop and they replaced some part but its still doing the same thing. They wont listen when I say it wont work when it shows 5Guw. I use my phone for work and my time sensitive stuff wont come through because of it. I've list out on avout $1600 from not being able to work. I talked to someone new today and they put in for a replacement phone... but i feel like its not going to do any good. Please let mw know either way if you figured anything out. Thanks

Verizon_Support

Hey there, Bigphoneissues25, we want to help ensure that you have service you can count on! You mentioned a replacement phone was ordered recently. Have you had a chance to activate it? If so, are you still running into the same issue with service?

-Lauren

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