Samsung Archives
can only make calls and texts on wifi
Hello, I recently purchased a Ultra After 15+ hours of troubleshooting with Verizon went nowhere I tinkered on my own and managed to get texting and calling working. The catch is that I can only make and receive calls and texts when I am on wifi. verizon support has not been able to help me. What should I do to get my new…
As of yesterday I cannot see any call log on my account. It has stopped on Feb.21,2024
Is anyone else having this trouble too? My message log barely works too. It`s so behind on message log and call log. Basically both has stopped. The call log has completely stopped on Feb.21.2024. I even called Verizon yesterday Feb.22,2024 and they said that the tech team is working on it.
S23 will not connect to both of my Signia hearing aids at the same time.
I have TruHearing hearing aids that are manufactured by Signia. I have tried every suggestion found in an attempt to get both hearing aids connected via bluetooth at the same time. I can only get one connected or the other. I have cleared the cache in network settings, I have tried the app from both TruHearing and Signia.…
Volume turns down on it's own randomly
The volume on my phone will turn itself down when watching videos, listening to music and (specifically) when I get a notification from TikTok. It is the equivalent of pressing the volume down button twice. This only happens when the phone is at full volume. It doesn't do this when connected to Bluetooth or another device.…
Samsung Galaxy S22 Ultra Known Issue
I have had a Samsung Galaxy S22 Ultra for 2+ years now. The phone has no damage and until a week ago had no issues. Then suddenly, I have NO service. The moment I disconnect from wifi, zero bars, "Emergency Calls Only". After days of going back and forth with Verizon support and visiting Verizon stores, installing multiple…
Can't Complete Calls to AT&T Customers
Recently I cannot complete phone calls to any of my contacts who's carrier is AT&T AND have a 215 area code. When I attempt to call them the phone goes from dialing to call ended. I can send texts to them and receive calls from them but my calls will not go through. I can complete calls to my contacts who have other…
One UI 6.1 Update for the Verizon Galaxy S21 Ultra
Hello, I am wondering if System Update 46 for the Verizon Galaxy S21 Ultra will bring One UI 6.1, and whether it'll come out in late March or in April. It will not receive Galaxy AI with One UI 6.1, and S22 won't either.
S20FE no longer connects to 5G network
I have an S20FE phone that worked on 5G until this past week. Two days ago I noticed my indicator was for 4G LTE, and the area I was in has a Verizon tower within a couple hundred of feet from where I was. I reached out to the local store, a 5G tower is nearby, could only connect at a 4G LTE level. It is seeing something,…
Samsung S20 FE 5G UW software update killed Voicemail app.
I need to report a software issue. My Samsung S20 FE 5G UW received a Verizon update to software version G781VSQU2DUB5 last night (March 1st), and it seems to have killed my Voicemail app. The voicemail now just crashes every time I open it, and occasionally shows the error "Voicemail stopped working." I do not see a way…
No Internet when connected to 5Guw
I have a galaxy S22 Ultra with Android 14. Starting yesterday when it connects to 5g UW, I have no internet connection in a large part of my town. The area where it does not work i have 5 full bars. Where everything is fine and working it is only 2-3 bars. Its very peculiar that its only where i have full bars that there…
Mobile hotspot asks for subscription
Trying to open a mobile hotspot and getting error "To use Mobile Hotspot, you'll need to subscribe to the Mobile Hotspot service." Went through online troubleshooting, cycled phone off and still get error. The other two phones on our account connect fine (although one gave the same message briefly tonight). I see several…
Cloud error 11
When trying to connect to Verizon Cloud, I'm getting error message code 11. "Verizon Cloud has encountered an error. Please close application and try again (code: 11)". How can I solve this problem?
How do i check my device finance limit ?
I am wanting to get the new Galaxy Z Fold 2 phone. Evidently my finance limit isnt high enough to cover the entire cost of the phone. I was wondering how i can check it, and who might be able to assist me in trying to get that limit increased ?
s24+ MMS messages not sending or taking forever to send
MMS Messages on my s24+ either wont send or take forever to send. My wife and I have been having this issue for a few months. Every few MMS messages will result in the message either not being sent or take forever (40-80 minutes) to send. The errors happen randomly (some from just a simple text, some from a photo, some…
Add Contact or Block from Recent Call List
I'm almost certain that I used to be able to long-press on a recent caller and get a menu to "add to contacts", "Block Caller" etc. Today a long-press on a recent call produces a check mark (Selected) and the trash can icon. I really need to add a recent caller to my contacts and block another one. I hope it's not the…
Can't use Verizon features (video calling/RCS) with Unlocked S24 Ultra
Has anyone gotten any useful feedback? I recently purchased a 1 TB S24 Ultra, and I am unable to use the video chat feature, can't see read receipts or if messages were delivered. I am super annoyed!! I was told by a rep a local Verizon store during the pre-order promotion I would have to purchase my phone from Samsung to…
MMS Texting Issues
I am so very very tired of this problem and waiting for Verizon to fix it. This has been an ongoing problem for many many years, and its ridiculous. This has occurred in the last 3-4 phones I have had, I believe S7 though, now, brand new S10e If too many MMS messages get sent (and received??), either group or picture, in…
No message log available for this line.
Up until today I could login to my verizon account and check to see who my son has been texting. He had quite a few texts this month, so I wanted to double check the numbers he is texting with. Today when I go to Account -> Usage -> Usage Overview it says You've used 0 minutes and 0 messages. The billing cycle does not end…
Calling from Cruise Port
We are taking a 7 day Caribbean Cruise, including stops in Puerto Rico and St Thomas, which are included in my US calling plan. How can I be sure that I am connecting to a cell tower at the port and not to the cruise ship, so I can avoid the Pay-As-You-Go rates of $2.99/minute on the ship? Do I need to be off the ship and…
Not receiving mms "Network error occured"
Today, I started having issues receiving media text messages on my Samsung 21FE. Messages require download and fail on the download. I've also had to retry multiple times to send media messages. I've cleared cache on Messages app, restarted, rebooted and have deleted tons of old texts to ensure its not a space issue. I've…
Galaxy s21 ultra suddenly doesn't support hotspot?! Really?!
A few months ago I used my unlocked galaxy s21 ultra. It suddenly stopped working, stating I had to upgrade my plan. I proceeded to do so and now pay an extra 15 dollars a month for this privilege. Now it is no longer working, and this time verizon help assistants are simply saying my phone doesn't support mobile hot spot…
Call Filter not working
I purchased an unlocked note 20 and after setting everything up my call filter doesn't want to work. When I go into the app it tells me to subscribe and when I press the button it says "Can't connect to the server". I tried reinstalling the app and reset my phone. Every other verizon app works except call filter. It says…
Voicemail Pauses During Playback
I have visual voicemail set up and have for a few years now but just recently when I go to listen to a voicemail it will pause for a few seconds in the middle of the voicemail and then start back up. I've noticed this while listening through the device at my ear and also when I click on the speaker option to listen. I have…
Almost no cellular data connection for a month
I've been having issues with my cellular data for almost a month, my phone rarely has cellular data connection in areas it used to have connection all the time. I have to rely on wifi and even with a strong wifi connection the service is lagging. I've restarted my phone many times and I've done the airplane mode trick,…
S21 will not send MMS with Photo attached
I have had an issue for about 2+ months now where I cannot send a text with a photo attached. One month was on an old device and recently upgraded and continues to be an issue on the new device. Switched out messaging platforms, cleared cache, etc.
Calls drop after 4 hours of talking
I'm in a long distance relationship and while talking to my girlfriend, the phone hangs up after 4 hours. Is there any way around the 4 hour limit?
Unlocked Samsung S23 video calling not an option
Has anyone found a solution to having the video calling feature on an unlocked Samsung S23 Ultra? From what I have found Verizon does not allow the feature on unlocked phones. I have reached out to Samsung and Verizon support and have not had the issue resolved. If it is truly due to Verizon, I may have to look into…
Notice regarding group texts as multimedia messages
Every time I open a group text a grey box appears over my latest message which reads "Group conversations will be sent as multimedia messages" It's covering up my actual messages and it does it every single time I open that chat. Is there a way to turn that off?
Someone keeps editing my photos
Someone keeps editing my photos, shrinking my photos and doing things they shouldn't be doing. It's so sick. I dont k ow what to do. I wrote verizon and talked to several reps but none could help me. Has this happened to anyone before??
Groupme App
I have turned on the notifications in my settings, within the Groupme app AND within the Groupme chat box. But I am not receiving any notifications. I won't actually know if anything is being said unless I open the app every few minutes. Anyone have this problem? How did you fix it?