Trying to understand why Verizon is unwilling to verify my identity? I’ve spoken to three different people who will basically only answer using the same scripted words.
Upon my initial attempt this evening I got the message that they need to verify my ID and call the fraud #. I do and I’m informed the info I’ve furnished doesn’t match. I realize during that first call that I had a freeze on my credit and asked if that could be the issue. I was told by Andrea that she couldn’t tell me that information. So I hang up, unfreeze all 3 and try again from my laptop (was on my phone prior) and get the same message so I call again.
Linda takes longer then Andrea says she’s reviewing some notes and ended up asking more questions but gave the same answer. Oh but did offer prepaid services. No thanks! I asked to speak to a manager and Linda was hesitant and said that they would give me the same response (which is really no response). I finally speak to manager Emily who again gives me no info and no options to move forward. I asked if I could go to the store and provide my passport and she just keeps saying the info doesn’t match as determined by the fraud dept.
I asked if I was just never going to be able to sign up for Verizon wireless or could I try again later. Emily recommended I try again in 6 months. Why is Verizon working so hard to turn away new customers?!
