Never received my Fios Bonus Gift Card

orlovski

On 10/25/2023 received this email confirming a order of a gist card, however no gift card email ever received and there is no "Fios Welcome Bonus" link on my account home page.

Hi Valued Verizon Customer,

Great news - your reward is on its way. We'll send it to you via email within seven to ten business days.

What's your status?
For your convenience, you can track the status of your reward at any time. Simply log in to your My Verizon account at verizon.com/myverizon, click the "Fios Welcome Bonus" link and view the status of your card.

Activate your card.
When you receive your card, you will need to activate it before using it. Activation instructions will be included with your card when it arrives.

Thanks,

Your Verizon Team

[Deleted User]

Hi orlovski,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.