How do I receive my gift card after setting up my 5g home internet, I've tried everything I've already selected the Amazon gift card, but it has not been emailed to me
Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help:
For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/support/gift-card-faqs/
How long after setting up your internet were you able to see the tile to request the gift card? People are saying it takes 60 days, but that can't possibly be correct. I've been waiting two weeks now, and have seen no way to request the gift card.
Thanks for taking your time to reach out. You should receive he Amazon Gift Card within 24-48 hours of redemption. You will also be able to check my status through tracking available at the Verizon Promotion Center (https://www.yourdigitalrebatecenter.com/#!/). Please reply to the Private Note to follow if you should need additional assistance with the Amazon gift card.
-Deb
We are sorry to read that you are having issues with your redemption, we will be sending you a private note to better assist you.
~Freddy
I called Verizon twice now. The first time they said the link should arrive soon in my email. The second time they told me it would take 65 days until it shows up. Anyone know which one is true?
I need help $200 AMAZON gift card 5gnhome internet been activated since Dec 1st
Hello,
I am a new Verizon Customer and this is my first Community post. I am having the same issue. I can redeem my Disney offer but not this one. Can someone please help? Thank you.
Jeff
Hey there, AD2074, we want to make sure you are able to redeem your Amazon offer. Did you add new Home Internet to your account? Are you seeing a tile to redeem the offer in My Verizon or the My Verizon app?
-Lauren
Hello. Welcome to the Verizon family! We'll be happy to help with the steps to redeem your promotion. To better assist, please tell us a little more. Have you received the confirmation email to the email address provided at the time your placed your order?
~Maria
Yes it’s added to my account and activated, I’ve been using it for the last week. I’m not seeing the tile on my account to redeem the offer though
Yes I received an email saying that my order was picked up and activated, and that I qualify for the offer but it didn’t give me any way to redeem the offer.
I also need help with this!
Has any one figured out how to redeem it? The initial email said for me to register but I can't find where or how. This is very unclear. Do we have to wait a certain time period before then email is to come out for us to register for the gift card?
I’m having the same issue. I was able to select the Xbox but the Amazon gifts are greyed out and I can not select. I’ve received the email that reward is ready to redeem but can’t select it. Please assist. I’ve picked up and activated the home internet services.
Have you found a solution to this issue. I’m experiencing the same.
I'm having issues redeeming my Amazon gift card and the chat support has been having "technical issues" every day. The option on the app does not allow me to click to redeem and I have not had anything sent to my email. Can someone could please assist with this?
Hello, yes I was able to redeem the offer by logging in online to the full website
Did you receive your tracking number? You are suppose to receive egift card within 24-48 hours after submitting your request for it. You will need to go to Verizon Wireless National Rewards Center to check your status.
It's impossible to get this gift card that sales promised. Sorry I switched to Fios.
Stalanca We can definitely provide some assistance with this offer. You will be able to redeem this offer on 12/13. If you are having issues with redeeming after this date, please let us know. ~Peter
Shura1980 We want to provide some assistance with redeeming this offer. This offer should be available on 12/13 on your My Verizon account. If you are not able to redeem after this date, please reach out to us. ~Peter
That is amazing news jp20037! Thank you for the update! We hope you have a great day and happy upcoming holidays!
~Ivone
I have also been unable to get my gift card despite hours on chat and phone calls…any assistance would be greatly appreciated.
I’m in the same boat here. Have spent hours on the phone/chat with reps trying to get this sorted, including “escalating” the case all in the end to still get nothing. I’m afraid this may have been a bait & switch sales tactic. Any help here Verizon how to claim this?
I’m really upset, I’ve been told 72 hours six times now. It has been almost a month now. I was going to use it for Black Friday, then for Christmas. I’m starting to think I’ve been lied to.
Lego4, we're sorry to hear that you're not having any luck with the redemption. We're going to send you a Private Note so we can help.
~Jesse
We have been waiting three weeks. We were originally told 48 hours after activating, by the rep that came to our door. All I can say is we left Verizon years ago because of misrepresenting products. Can not help but think we are there again.
We can help you with redeeming the offer for this gift card. Have you checked for the tile on your My Verizon account? ~Peter
Yes I think we have been lied to with a fake promotion because I keep getting the same message. 4-7 business days, it’s being “escalated”. Blah blah blah ! Cancelling my service today !
I have also had this issue. I selected my Amazon $200 gift card last week and haven’t received an email.
Any help would be appreciated
It been weeks and no card
Any idea when to receive gift card?
Hello, Dar95. Help is here as getting access to your promotion is a must. Just to confirm, have you checked the My Verizon account for the tile to redeem?
-Natasha
I am having the same issue. I see the tile but am unable to click on it. Please help.
We would love to help ja2024. Are you attempting to redeem this using the app or web browser? Did you get an email? -Joe
i did not receive mines after they said i was supposed to
Hello, being on top of your offers is vital, especially if you did not receive the expected gift card. Verizon is here to help. Please tell us more, what did the offer consist of (added Home Internet, new line, etc.)? When was the purchase/order made? How did you attempt to redeem it (via email link, My Verizon, etc.)?
~Gilbert
No Gift Card, no email, no nothing. No help from repeated calls/chats with Verizon support.
We are here to help, and we will be glad to help you clarify this situation. We sent a Private Message to further assist you. ~Geo
I am having trouble redeeming the $200 Amazon Gift Card after receiving an email that says: Redeem your rebate. When I click the button it takes me to a Notifications page, not a redemption page.
Hello, we know the importance of managing your service, especially if you are having problems redeeming your Amazon Gift Card deal. Our main concern is to provide the support you need.
We sent you a Private Message. Please review at your earliest convenience.
Please put me on the list of people who cannot redeem the $200 Amazon gift card. I've tried in the app, on a mobile browser, and on a desktop browser and none are working. In the app I get a message that says, "We're sorry. There was an error when adding $200 Amazon.com Gift Card promotion to your Verizon account. Please try again later." When I do it in the browser, I get, "The requested URL was not found in this server. Go to MyVerizon Home." When I try to chat with an agent about this particular topic, I also get an error message: "I'm sorry, but we're experiencing technical difficulties. Please try again in a moment." For what it's worth, I've had to use Verizon assistance a lot in the past month and I only get this message when I ask about the Amazon gift card.
I was already able to redeem the Verizon gift card.
I'm incredibly frustrated after all the problems I had trying to get service set up with Verizon. Now this. I'm looking for help with this issue ASAP. This is clearly a widespread problem that Verizon has had well over a month to fix now. What is going on? Why is this still offered if you aren't able to deliver this to customers?
We want you to get the promotions you qualify for and would like to help you as soon as possible. I'll be sending a Private Message, please reply to it, so we can get started.
