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Where’s my 5G

It has been two days that I haven’t had 5G service in an area where I have always had it. I currently only have LTE at this time. I’ve done all the troubleshooting from restarting my phone to a hard reset only for nothing to happen. I tried to get assistance via the live chat and that disconnected. Nothing online says there’s an outage, update or anything going on that could impact the service.
is there ANY info or solution to this????

Comments

SynthpopAddict

Did you sign up for Verizon only recently, or are you a longtime customer? Because I'm really starting to think that they give you unlimited 5G for 60 days when you first sign up, but then it goes to whatever the local norm is and what plan you have. At least that's been my experience.

RiGemi

I’ve heard of that being a concern for many, but I have been a customer for years now.

SynthpopAddict

I can only hope your service improves. Supposedly Verizon is trying to improve their 5G network without disrupting our existing service.

RiGemi

What has been the most frustrating is that in now month that I have not had 5G in places where I have always had it since I’ve had this phone, it that Verizon has had no explanation. I’ve been told that the data portion of my plan is the reason, which is not true. I’ve been told that I’ve used all my full strength data for the month, also not true. I’ve been told they cannot guarantee reliable service indoors, but the problem appeared out of the blue. No one has had an answer because I honestly don’t think they know why it has happened. They have suggested to restart my phone and all the mundane tech support “tips” they have and nothing has worked. In Hartford CT I have never had LTE since everything transitioned to 5G. And let’s not talk about how I don’t even get 5GUW at all anywhere. I’m not prepaid. I’ve been with Verizon for at least 5 years.
apologies are great if they come with changed behavior….or in this case service. Over a month and less than quality service is less than acceptable. I’m paying for something I’m not receiving and nothing can be done? That’s what is the most frustrating. Must do better!

Gunther33

Where I live, it doesn’t matter who you have Verizon/AtT because they both use the same old towers. I thought when we switched to Verizon that I was finally going to be done with no connection. Nope, same as it ever was with att. Now though, I have no 5G at all. When I leave the house, I just put my phone in my bag because I can’t listen to podcasts or anything… This is ridiculous. All that talk about 5G and how amazing it was going to be lololololol We all bought it and paid for it while they are laughing all the way to the bank. Going to switch to T- mobile and their pre paid plan or something because so many around here have said they don’t have any problems with 5G. Best of luck

Verizon_Support

We are concerned to learn that you are experiencing service issues, and we'd love to help. Please tell us, when did it start? What model is your device and is the software up to date?

~Maria

SynthpopAddict

If you are prepaid with anyone, you're going to be deprioritized to the higher-paying postpaid customers no matter which carrier you're on, so your data is going to be slower.

The Pink Logo Place obviously works for some or they wouldn't be that big a company, but my advice would be to check with others around you to make sure they're not just T-Maybe where you are. I live just 0.6 mile from the closest Pink Place tower and thought switching from Verizon Prepaid to Pink Logo Postpaid (with a discount) was going to be better. Nope, was getting 1 bar of signal indoors all the time, had to go outside for calls to work, and despite living next to a major interstate highway, had data speeds on that so-called "largest and fastest 5G network" of 20-25Mbps down pretty much all the time. (Will give them having my 5G light on 80% of the time, but seriously, I never got better than that on data speeds and checked numerous times over a few days in several different locations.) When I trialed them beforehand using the free hotspot thing they offer for people without an eSIM phone, the hotspot was giving me 40Mbps down or better on LTE except for places with a lot of Wi-Fi interference. Makes you wonder if they intentionally set up the free trials to make themselves look great, but signing up for service is "all bets off"? Especially if you sign up with some kind of price break. I lasted less than a week before coming back to Verizon as a prepaid customer. Started laughing when I put my phone down in the usual location at home after porting back to Verizon, and noticed 4 bars of signal with the 5G light on. Speed test came back at 45Mbps down. While that's not that great if you're paying top dollar on postpaid, it's not bad for prepaid...

AQ007

Just spent 45 minutes on live chat troubleshooting and tech told me to call tier 2 representative. Both my line and my son’s have not had 5G outside our home in weeks. I’m about to leave Verizon.

Verizon_Support

Hey there, AQ007, we know having service you can rely on is crucial! We appreciate your loyalty and don't want to lose your preference. So we can continue working with you, we will be reaching out via Private Message.

-Lauren

XxBeefyNachoxX

It seems my delima is slightly different, I do have a 5G compatible phone. It is a Samsung S22 Ultra less than 2 years old. At first my service was great, then after they switched on the towers to 5G it worked great! Then after a few months go by, my 5G drops out and then I completely lose signal. It goes to emergency calls only, I have reached out to my local contractors and they assured me that it was a bad SIM... okay, cool so we just download an e-SIM and that should fix the problem right? Well it sure didn't. Now I have 2 numbers that don't even work on a phone that I am still making payments on. I hook to wifi and the bars magically appear, when I disconnect, I have to restart my phone just to get 5 more minutes of service before it all drops out again. And before anyone comments about being in a bad service area. I assure you, that's not the issue. I live right in the middle of town. Where I can literally see the tower from my front door. I have done all the steps and even had it looked at and no one k ows what's wrong with the service because theirs is working fine on a 5G scale. Is there maybe sometime wrong with my setup as far as my IP map goes? Maybe delete this old one and create a new gateway. idk I am at a stand still and quite frankly this whole delima is making me want to go back to T-MOBILE. Love the phone, just hating that I'm in that 5th percentile when it comes to having a rather strange issue with these new devices

Verizon_Support

We're sorry to read about the issues with your device. Were there any changes to the device before this started? ~Peter

TahaL

Brand new 6 line account on Verizon, brand new iPhone 16 devices, highest possible rate plan and inside a major city. Phones are all stuck on LTE, 5G does not exist apparently. Speed test shows 2 Mb download speed... support is absolutely useless.

Reset phones
Reset network settings
Changed cellular settings between 5G always on and LTE only while switching airplane mode
Updated iOS
Tested a new line on a BYOD iPhone 14 Pro Max that had excellent signal on TMobile, same issue

100% a network issue but Verizon refuses to admit it, what else can I try? I need a solution asap before the return policy ends.

Verizon_Support

Hello, Tahal. Congrats on the new phones. Help is here as we know how important it is to have great speeds. Please share more info. What is your zip code?

-Natasha

TahaL

Tried in zip code 02149 and 02111

SynthpopAddict

Wild guess, but could it be all the water in the area? I've read elsewhere in the forums from customers who noted Verizon doesn't work well by lakes as an example. Another possibility is tech support needs to reprovision your account and/or get you a new eSIM for your iPhones. You should be getting 5G UW if on Unlimited Ultimate. As for the network setting, I'd recommend using 5G Auto and not 5G On because if you were to be outside a 5G coverage area, your phones wouldn't be getting internet if they are set to 5G On (which is 5G only use for data)

@vzw_customer_support
you need to escalate this to level 2 tech support before @TahaL
decides to go back to Pink Logo Place... If it is something to do with the eSIM, a matter of finding the right person who knows just how to finagle with the system.

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