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Where to report Verizon Door-to-Door Salesperson?

I need somebody from Verizon to contact me about the door-to-door salesperson who knocked on my door today. His behavior was outrageously rude, unprofessional, and completely uncalled-for.

I will not have Verizon salespersons trespass on my property, and speak to me so disrespectfully. Verizon should not be allowing this particular guy to knock on people's doors representing the company.

I've made several calls to Verizon customer service, and the local store, and nobody knows who I should be speaking to. No wonder Verizon door-to-door salespersons get away with behaving this way. There is no consequence. From what I see in multiple threads on these boards, nobody can ever find out where to call to report them.

Comments

upset-badger

Verizon sent a frightening and aggressive person to my property, who scared me, and was verbally abusive. There is nowhere to report this. So this person can continue to frighten people in their homes.

I just want to be reassured that it won't happen again.

Verizon_Support

Thank you for taking the time to reach out to share your experience with the door-to-door salesperson. No one wants to be harassed, and you deserve respect with all interactions that may come to your door on occasion. Let us work together to lift up your experince. Please reply to the private note to follow so we can collect more information from you in a secure channel to keep your information private.

-Deb

Samantaricatti

I will advice you to go to the BBB if they don't comply

MissRFTC

I too just had the same issue yesterday with an aggressive and rude Verizon door to door salesperson. Where can I report this?

upset-badger

Unfortunately, frustratingly, and frankly disgustingly – there is NOWHERE to report this. After doing my post the following happened: -- 1) most of my post describing what happened was edited (it was much worse), 2) multiple Verizon chat reps bombarded me with messages offering to help but actually did absolutely nothing, and 3) I spent hours on the phone talking to various different Verizon departments, but NOT ONE of them knew where to report the aggressive and rude Verizon Door-to-Door Salesperson... even the local Verizon store manager. At which point I gave up. It shouldn't be this way, but sadly it is. This is why they keep getting away with it. Zero oversight or repurcussions.

Verizon_Support

We're sorry to read about the experience you had with this representative. We'd like to get a bit more information. We will be sending a private message. ~Peter

Verizon_Support

We're here to look into your concern. Please let us know when you're avaialble.~Peter

upset-badger

Hi Peter, thanks for responding here, but when I originally posted I had multiple Verizon reps message me privately. I had calls with a couple of them. None of it went anywhere. Nobody knew where to report the door to door salesman, or even find out who he was, who his manager is, etc. It wasted a lot of time, and was difficult. Before I respond to your message, may I ask, how are you going to report this, and find out who this person was? I don't believe you can do this based on everyone else I've spoken with Verizon in the past.

Emilio543

This just happened to me today and the level of aggressiveness and intrusion is very disturbing and unsettling. The fact that Verizon employs or contracts out door to door sales makes me not want to do business with them at all. I have FIOS and will seriously re-consider my contract with them moving forward. No one wants to be disturbed in their home. I seriously hope Verizon stops this practice because it has the opposite effect.

upset-badger

I'm really sorry to hear you had a similar experience with a Verizon door-to-door rep. I'm the same as you, the entire experience and lack of accountability in rectifying it, made me want to never be a Verizon customer again if I can help it. Here's some additional info that might be of further use: --

1) multiple Verizon reps will respond here offering to message privately and help you, but NONE OF THEM will help you. Don't even get on the phone with them, you'll end up so frustrated. It drove me almost crazy. I received MANY messages. Nobody did anything. Nobody cared.

2) You will never find a person at Verizon who will accountability for Verizon's door-to-door reps. Nobody from Verizon will help you here, or in comments, or private messages. If you callVerizon customer support you'll waste hours being transferred from place to place. And the localVerizon stores claim to know nothing. It's so, so, so frustrating. Don't do it to yourself. I gave up.

Juyp7

I had the same experience today, which is the third time. A young man opened my screen door and pounded on my inside door several times. there were two other young people standing by the street that were with him. I told them if Verizon has something to promote that they need to mail it to me or call me. And that no one appreciates having their door pounded on. His reply was, we needed to get you outside. He finally relented and said OK and went away. Who is this and is person and is Verizon really sending him? Maybe it’s fraudulent.

K511

Had sales rep just knock on my door at 9pm ! Very aggressive, I thought the guy was about to enter my home. Told him 10 times I wasn't interested and it's kinda late for this . He didn't care , I had to politely close the door in his face . I hope this will not happen again !! A. That they knock on doors this late and B. Go away when someone tells them no the 1st time !!!

I hope some verizon person is reading this ...

Jenny242

I'm sorry to hear about your experience. To report inappropriate behavior by a Verizon door-to-door salesperson, try contacting Verizon's corporate office directly or use their online customer support chat option to escalate the issue. You can also consider reaching out to Verizon's social media channels, as companies often respond more promptly there. Providing specific details, such as the time, place, and description of the salesperson, can help them address the incident more effectively.

upset-badger

Thanks so much for your kind and thoughtful response. Unfortunately, I tried everything you suggest. I contacted Verizon corporate. I tried online CS chat. I tried social media. I contacted my local store and spoke with the manager. I always included very specific details – the time, place, name of the salesperson, and what happened in detail. The nature of the salesperson's behavior (and specifically the outrageously offensive words they used) was so egregious, I felt it important Verizon knew about it. But nobody cared, and nothing was ever done.

upset-badger

To Verizon Customer Service Rep "Deb" who responded here – I'm only just seeing your comment over a year later, thank you.

At the time of the harassment – I did exactly as you suggested, and sent many "private notes". However a different person responded to every note, and not one of them ever did anything to address the verbal abuse I was subjected to by a Verizon door-to-door salesperson. Their aggressive behavior scared me. On my own doorstep.

I contacted my local store and spoke with the manager. I called Verizon corporate. I tried social media. I tried Verizon CS chat.

I provided details of the date, location, salesperson's name, and specifically what happened. Nothing was ever done.

Verizon_Support

Thanks for contacting us. I will send uou a Private Note shortly. -Ross

Verizon_Support

We apologize if you were harassed by a door to door sales person selling Verizon products. Verizon's code of conduct means we stand for integrity, respect, performance and accountability. We apologize that we missed the mark when visiting your home. Your complaint has been noted. Please let us know if this happens again. -Ross

-Ross

Verizon_Support

Hello upset-badger, we take customer harassment very seriously, we want to make things right. If you believe nothing has been done about your awful experience, we'd be more than happy to revisit your complaint. I will personally be sending you a Private Note, so we can discuss further details regarding your situation. Please respond to our Private Note when you become available.

~Brian

Jenny242

I'm sorry to hear about your experience. To report the salesperson, you might try contacting Verizon's corporate office directly. You can also file a complaint with the Better Business Bureau (BBB) and your local consumer protection agency. Additionally, consider reaching out via Verizon's social media channels, as companies often respond quickly to public posts. It's important to persistently address the issue to ensure the company is aware and takes appropriate action.

Cattttt

I have had them here three times in the past two weeks... They know, like it's someone you would know. The first ones weren't so bad. The second ones, last time, were two young guys, and he went on telling me all this great stuff and blah blah, while I was trying to tell him I wasn't interested. He wouldn't let me talk. I finally just said, 'I am not interested. I am happy with whom I have.' Thank you. I JUST GOT A KNOCK again right now at my door, yet again a knock like if it it was someone you would know not a normal knock. I open the door being careful not to let my cats out. This time its a young girl and ONE of the same guys from last week with her. like I wouldn't recognize him.. he doesn't speak. She does all the talking starts off with trying to have a convo about my sign on door about Dawgs asking if I am a Georgia fan I said NO I have to large dogs. She was like oh ok and starts to tell me she is with Verizon and I SAY, There was someone out here last week here already, she like oh they were. thinking I didn't know the guy she was with was one of them. well dah.. I tell her Im sorry I am not interested, She proceeds to turn to leave GETS AND ATTITUDE AND SAY'S " WELL I WAS JUST GONNA SHOW HOW TO GET 6 MONTHS FREE INTERNET, BUT OH WELL... It was extremely Rude, I get enough telemarketers calling all flapping day, NOW I have to have them at house as well. WITH ATTITUDE. I will have A "NO SOLICITING SIGN" on my door. because of this chick.... If your going to send people out you need to have some type of educational training of how to treat people. I was NOT rude, Do NOT have an attitude because I didn't wanna sign up. I was in a great mood, That ruined my whole day. The first thing I did was look for a place to complain to someone. if the come to my door again after I have sign up I will not be so nice. TRAIN YOUR PEOPLE BETTER. If they are going to represent you and this is how they do it I will never sign up for anything through your ever.

Verizon_Support

Hi Cattttt, thanks for bringing this to our attention. That is not how we wish to do business. We would love the opportunity to make things right and address your feedback in more detail. Please respond to the private note we'll be sending to get started. -Red

Noneyabeeswax

I had the same thing happen and no help from Verizon. I went ahead and posted the door-to-door salesman’s picture on every social media account. Until he apologizes or Verizon does something about it. His picture will stay there forever.

Verizon_Support

I'm sorry to learn you have had a similar experience, Noneyabeeswax. This is certainly not the experience we would want anyone to have, and I would be happy to take your feedback and lift it up to our leadership team. Please be on the lookout for a private message from me so that I can help.

-Joseph

mfisher1

I'd like to add that I had a door-to-door Verizon salesman tell me I could get the new customer promotion while keeping my old phones, and paying the balance off. What he left out is that we'd have to get brand new phones, and he went through with the number transfer on a xfinity carrier-locked phone. Essentially putting it in a limbo as Verizon now owns the number, but cellular service wont work, and a transfer-pin can't get generated.

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