I have been with Verizon for 18 years. I purchased my son a refurbished XR and two months in it wouldn't update. spent hours on the phone with them setting up an esim, that only worked for one day. After 2 more calls I find out the XR is outdated. Why would they sale me an outdated phone that won't update? after having much frustration on getting a replacement they wanted to send me another XR. WHAT??? I finally got them to send me an different model that will actually work. a few days go by and I get 2 phones delivered one is the replacement the other is the XR they tried to send me. I send the phones back and low and behold they deduct my account $1,200 for NON RETURNED PHONES. I talked to 3 more people with the same headache 3-5 days, 3-5 days. then it shows up as a credit tp my account and only one of the charges. I am beyond livid with this AWFUL service. I still have not had the money returned to me and im not rich. it has cost me having to use credit cards, late payments. etc. I am blown away that a company of any kind can get away with treating customers like this, let alone an EIGHTEEN YEAR CUSTOMER. UNNACCEPTABLE. I've talked top a handful of people and not one has done anything for me.
