Remote stopped pairing

Don't know if this is the proper board, but here goes.

Had Fios installed about a month ago after 42 years with Cablevision. Anyway, everything worked okay for a while, then I had to start reprogramming the remote to my TV. That worked a couple of times, but now it just doesn't seem to take. The volume & mute "work" after the prompt to push the OK button during pairing, indicating success, but after the"OK exit" prompt is pushed, I can't unmute or change the volume w/o the TV remote.

TV is Sharp LC65D64U

Accepted answers

mklmg

That didn't work. So, after the usual ways, I tried the 'enter your TV model number' as was prompted, and it's working...for now.

Thanks again

All comments

Ccanino53

@mklmg
wrote:
Don't know if this is the proper board, but here goes.
Had Fios installed about a month ago after 42 years with Cablevision. Anyway, everything worked okay for a while, then I had to start reprogramming the remote to my TV. That worked a couple of times, but now it just doesn't seem to take. The volume & mute "work" after the prompt to push the OK button during pairing, indicating success, but after the"OK exit" prompt is pushed, I can't unmute or change the volume w/o the TV remote.

TV is Sharp LC65D64U

If you tried removing the batteries for at least 3 minutes and reprogramming and it didn't work, did you try wiping out the programming and reprogramming? If it still has problems, go here and get a new remote:

Main Menu > Customer Support > Top Support Tools > Replace Fios Remote

mklmg

Hi, thanks for replying.

I tried rebooting the cable box that way, including removing the HDMI cables. No success.

I'll give the remote reboot a try.

mklmg

That didn't work. So, after the usual ways, I tried the 'enter your TV model number' as was prompted, and it's working...for now.

Thanks again

Ccanino53

@mklmg
wrote:
That didn't work. So, after the usual ways, I tried the 'enter your TV model number' as was prompted, and it's working...for now.
Thanks again

Great, good luck!