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Exclusive Home Offer missing

I received an email on 11/17/23 telling me to redeem an exclusive home offer (either Amazon echo, $200 Amazon gift card or Xbox one s). I went to try and redeem it, then got an error and now it no longer shows. I’ve spoke to several Verizon representatives who keep escalating the issue and saying wait 48 hrs. But after waiting the 48 hrs each time nothing is fixed and I can’t redeem. I only have 60 days to redeem.. This is starting to make me lose trust in Verizon.

Comments

Verizon_Support

We're sorry to hear that you're been having so many issues redeeming. We want to make sure you're able to get the help you need. We're going to send you a Private Note so we can assist.

~Jesse

Samglit97

I also am not able to access the Exclusive Home Offers feature. I have tried the internet Verizon page and using the mobile app but with no success. Please help

Verizon_Support

Samglit97, we're sorry to hear that you're having problems accessing that part of your My Verizon. We're going to send you a Private Message so we can help you get your promotions.

~Jesse

aeshyverse

I have the exact same problem rn

lylephipps

I have the same problem. They are making us work to dig out this (promotional marketing) carrot that they dont really want us to eat because then they would have to pay for it.

Verizon_Support

@aeshyverse
wrote: I have the exact same problem

Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help.

The redemption process begins upon the activation of your qualifying 5G Home Plus Plan.

- Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account.
Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours.

- You can check your redemption status at https://www.yourdigitalrebatecenter.com/#!/check-my-status

Qualifying customer may also want to check their spam folder for the below Subject and Sender:
- Email Subject: Your Gift Card has Arrived
- Email Sender: YourWirelessRebate@YourWirelessRebateCenter.com

If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you.

For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/support/gift-card-faqs/

-John

Verizon_Support

@lylephipps
wrote: Looks like everyone is talking about not being able to get these gift cards, like the carrot that we donkeys never reach. THEY BURIED it on purpose.

We're sorry about the issues with the home offers. We want to make sure we're getting you those Amazon gift cards as well as your Xbox. We're sending you a Private Message so we can gather more details.

~Jesse

Dhow89

Having the same issue with my XBox gift card and Moca adapter. Was initially there and now it has disappeared. Seems shady

Verizon_Support

Dhow89, we're sorry to hear that you're having issues with your Xbox and gift card as well. We want to make sure we help you get this whole situation taken care of ASAP. We're sending you a Private Message so we can help.

~Jesse

Corradawn

Im having this same problem. I was supposed to get a $200 target gift card and a Nintendo switch snd today is the day i was supposed to redeem it. But my tabs are missing and when i tried to talk to someone now suddenly i cant redeem them until tomorrow and i just feel sc*mmed right now!

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