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Verizon Visa Autopay Malfunction

Hello! I have the Verizon Visa and I had it set to autopay the minimum payment on the 5th ever month. Well somehow my autopay got updated WITHOUT MY CONSENT to draft the STATEMENT BALANCE. I DID NOT CHANGE THIS OR CONSENT TO THIS!!! I spoke with a representative and they told me to call back in 7 days which is when they could POSSIBLY issue a refund for $1400!!!!! This is completely unacceptable. Who is going to pay my over draft fees??? I want a real answer.

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Verizon_Support

Hey Kateran1, I know how disruptive it would be for me for a larger than expected payment came out with an automatic payment. I'm unsure about setting up automatic payments for a minimum payment, as the way automatic payment always worked is by taking payment for the total balance due on the account. If there is a billing dispute, or past due charges, autopay would need to be paused to not draft those total balances to settle a billing dispute or make a payment arrangement.

If the automatic payment did not result in a credit balance left on the account, there would be no way to process a refund for that payment.

You can learn more about how autopay works here: https://www.verizon.com/support/auto-pay-faqs/

-Joseph

SynthpopAddict

Yikes, that's scary. I don't have this credit card, but maybe you should try calling the 800 number on the credit card (contact the financial institution), since it sounds like a glitch with the CC company and not Verizon?

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