I’ve been a Verizon Fios customer for almost 40 years. Through many troubleshooting, equipment changes and customer service recommendations I finally discovered my Gigabit service on my billing statements was never activated. I’ve spent countless hours and expense of $450 with Verizon, for equipment they sold me, to reach a reasonable internet experience. Recently, I removed the network equipment and I paid hundreds of dollars to rewire and received a newer Fios router at a cost of $18./month. My bill reflects this up charge as of July this year. A month later my bill jumped again and I was told there was a price increase, I never received any notice of this. Last month I called again to inquire about a network extender and was offered one at no charge. I approved and then got a new bill with almost a $45 increase from $156 to $197. My bills have increased previously by about 30% in the last 6 months with no change in services. I was told “there was a price increase in service”.
Watch out for billing up charges from Verizon Fios and poor business practices. I reviewed my bills and contacted customer service more than once. I had lost a $25. discount that appeared on my previous bill as never expiring and additional charges that were described as out of control of Verizon. There was also a contract created and only had additional expenses connected. My only intent in calling Verizon customer service was to receive a Wi-Fi internet extender.
It’s time for me to change mine.
